Global Operations Director

Role:  Global Operations Director 

Location:  South Africa (Remote) 

About the role:  

Reporting into the Global Program Director, the Global Operations Director will drive revenue, margin, and content KPIs, ensuring high client satisfaction. The role focuses on designing, implementing and supporting operational improvements for efficient delivery and account operations while identifying operational gaps, risks, and opportunities to enhance studio performance. This role has a specific focus on ensuring operational and delivery excellence in the UK and EMEA studios. 

Account Operations: 

• Collaborate with the Global Program Director to achieve revenue, margin, and content KPIs, ensuring high client satisfaction. 

• Co-design and implement operational improvements for tools, processes, and workflows to optimize delivery and studio operations. 

• Identify and address operational gaps, risks, and opportunities to enhance studio operations and delivery. 

• Collaborate with Global Ops Director (Programs) to help ensure adherence to best operational practices across all programs. 

• For EMEA and UK regions own Finance Forecasting and reporting function with studios and regional leadership. 

• Provide solution design for future account structure solutions. 

 Delivery Solutions Design, Implementation, and Management: 

• Design, implement, and monitor delivery solutions to improve performance on KPIs, including content quality, review frequency, team productivity, and asset reuse. 

• Work with the Global Ops Director (Programs) to ensure all studio teams are trained and engaged with the programs, applying the correct ways of working. 

Data and Reporting: 

• Ensure comprehensive data collection from all relevant platforms, including the Project Management system, content compliance platforms, and project surveys. 

• Collaborate with the Global Ops Director (Programs) to monitor team compliance with platform usage to ensure accurate data collection. 

• Manage and enhance dashboards to monitor studio performance through KPIs, supporting improvement plans as necessary. 

• Collaborate with the Global Program Manager and Data Analyst to produce and refine required dashboards. 

Leadership: 

• Build strong relationships with the Global Leadership Team to ensure your work is considered and implemented. 

• Partner with Regional Business Directors, Account Directors, and Regional Operations Directors to ensure smooth studio operations. 

• Lead by example, fostering inclusivity and support within and outside the production unit. 

People Management: 

• Directly manage one Project Director (Oliver+) and one Global Account Manager. 

• Provide guidance and set objectives for your team, supporting them in their work. 

What you need to be great in this role: 

• Minimum of 10 years' experience in an advertising agency or production environment. 

• Strong understanding of operational and delivery setups with a proven ability to improve processes. 

• Self-starter with the ability to implement plans and ideas efficiently. 

• Experienced leader and manager with a firm but fair approach. 

• Strong commercial acumen and production knowledge across digital platforms. 

• Excellent communication and time management skills, with the ability to work under pressure. 

• Proficient with online tools and systems, possessing a strong operational mindset. 

• Confident in presenting to clients and agency staff, with the gravitas to engage in senior-level debates.