Nir-Yu specializes in helping Small and Medium Enterprises unlock the potential of their business. Our typical customer is worried about not being able to make enough progress on their product(s) or project(s) with their current team; they need additional team-members to deliver work on-time and with the required quality. Tight budgets also make it necessary to lower average wage costs, making it necessary to consider hiring internationally to lower costs. We help these companies by providing a bespoke service that finds and hires remote workers from Mexico, Colombia, Argentina, Chile, Brazil and other countries in LatAm based on the company’s specific job descriptions to work as an extension of their team and perform the required functions. Unlike many other companies, we don’t have a bench of contractors to be hired out, instead each team is hired specifically to meet specific requirements and to work exclusively as a remote employee.

Job description

The Role:

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

Ability to take Technical/Functional leadership in one specific product or area of business processes.
Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
Drive the communication with the customer to ensure the customer has confidence on problem resolution
Define and understand the customer issue by creating adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation.

Required Skills/Qualifications:

Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
Engineering or master’s degree in computer science/information technology (IT) or equivalent
Relevant product Certifications from Microsoft
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Should be willing/flexible to work in shifts and weekends.

Expertise: MS Dynamics 365 – CE Functional Engineer/Consultant

Strong experience of Business process in Sales, Marketing , Customer Service, Field Service and Project Operations
Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration
Azure infra, Windows Admin knowledge will be a Plus
Good in SQL Queries

Required profile