Job description

Our US Partner Client designs, sources, and manufactures branded promotional products, merchandise, apparel, and corporate gifts for major brands nationwide. Our sweet spot is making tangible branded products. As an agency, we also help customers with ecommerce solutions, creative graphic design services, and kitting and fulfillment projects.

As an Enterprise Production Admin, you will report directly to the Senior Production Specialist. This person will be a support role and part of our team of production specialists, who are responsible for managing orders in production successfully through to delivery. This role will support production and back of house operations for all company projects.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Essential Responsibilities:

Overall day to day support for the production team
Monitoring and maintenance of the orders
Internal communication on daily deliveries
Organization of our CRM Tool Asana
Navigating any shipping related issues such as address corrections, customs forms, returns, lost packages/claims, etc.
Mail Everything portal maintenance and updates
Generating client spreadsheets, tracking reports and shipping labels/packing slips
Assisting with informative production guides
Documenting Order Records
Supporting the production team to ensure orders are accurate and ship timely
Working with logistics partners to ensure orders deliver accurately and on time
Delivering first class customer service to customers of the business
Working with our preferred fulfillment vendors to ensure orders are entered correctly and ship out accordingly
Tracking Inventory levels and sharing reports with customers and team members as requested
Ensuring tracking numbers are being sent to the clients and are delivering accurately and on time

Minimum Qualifications:

Candidate may possess at least a Bachelors/College Degree in any related field
Experience in doing administrative tasks in an eCommerce or any relevant field (Preferably US companies/clients)
Proficient in MS Office applications (word, excel)/Google Suite applications
Proficient in project management tools such as ASANA
Experience working in agency setting preferred
Demonstrated ability to handle and prioritize multiple projects simultaneously
Terrific written and verbal communication skills
Customer focused and service oriented
Ability to identify bottlenecks and quickly create solutions to implement
Detail Oriented
Process Driven