Job description

Momnt is looking for a Loss Mitigation Specialist to assist our business with the recovery of outstanding payments from debtors.

As a Loss Mitigation Specialist, you will communicate with customers via telephone, negotiate payment plans with debtors, and enact payment plans that eliminate debt.

You must have prior collections/loss mitigation experience to be considered for this role!

Location:

This role is Remote but you have to reside in the USA. Remote-based employees may occasionally travel to our headquarters for meetings, team-building events, or as needed by role.

This team works in shifts until 9pm ET. We are currently targeting the shift: 12pm - 9pm ET

Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp not available

As a Loss Mitigation Specialist, you will:

Collaborate on debt collection efforts with Accounts, Sales, and the Legal Department.
Develop debt collection strategies and plans.
Adhere to the FDCPA throughout the debt collection process.
Communicate with customers via calls and/or emails to collect past due invoices.
Search publicly available databases to track down defaulters, including Credit Bureau information, background checks, loan documents, etc.
Prevent repeated payment delinquency by negotiating manageable debt payments.
Negotiate settlements to receive payment on a certain percentage of the debt.
Keep records of all communications, payment plans agreed to, and amounts paid.
Handle extensive research requirements for more complex billing problems and inquiries and has extensive knowledge of the organization, products, or services, as well as advanced problem-solving skills.
Be accountable for reducing delinquency for assigned customer accounts.
Read disclosures verbatim each time they are needed.
Perform other assigned tasks and duties as necessary.

You’d be a good fit if you have:

2+ years of credit assistance/collections experience.
Experience managing collections on past-due accounts.
Understanding of collections compliance.
The ability to be a driven self-starter, a positive thinker, loyal and trustworthy.
a commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
Flexibility, creativity, self-discipline, strong organizational skills, and action orientation.
Experience with Google Suite, Excel, Microsoft Suite, or something similar.
Proficiency with Skip Tracing sites and tools.