Implementation Project Manager

The Implementation Project Manager manages corporate and educational partnership client projects from contract signature through project launch. This position oversees projects within Enterprise Partnerships division (ETS). The Implementation PM leads project teams that comprise internal and external stakeholders. The role ensures project objectives are achieved on schedule, while satisfying agreed upon requirements and specifications within the project's scope. The project manager must use a combination of skills including professional communication, an ability to ask critical questions and seek client feedback, use of tact/diplomacy, detect unstated assumptions and resolve conflict.

Essential Responsibilities

• Lead all aspects of Client and Educational Partnership implementations; including platform configurations, integrations, and any other deliverables related to a successful launch.
• Work with departments/stakeholders customers and account managers to determine goals/requirements, scope, and timeline needed to facilitate and coordinate project deliverables to achieve a successful launch.
• Develop strong relationships and effective collaboration with customers and project team to verify that there is a clear understanding of project outcomes and timelines.
• Manage the day-to-day details of the project including the plan, schedule, resources, task assignments, scope, issues and risks.
• Track progress and monitor all development activities.
• Facilitate effective and focused project meetings.
• Brief the project team on status reporting, problem resolution, feedback, and input from the team on project planning and execution.
• Adhere to project methodology including proper documentation as well as the original plan, any working papers, status reports, meeting minutes, issue logs and any other documentation related to the management and administration of the project.
• Act as a business analyst to translate customer and WFE requirements to configurations and deliverables needed to achieve a successful WFE launch.
• Develop a User Acceptance Test (UAT) plan and lead customer through UAT testing, with emphasis on achieving customer acceptance.
• Solicit client and project team feedback to facilitate continuous improvement in WFE implementation and integration workflows. Conduct value stream mapping analysis, root cause analysis, and DACI decision making to evaluate and implement new process improvements. 
• Evaluate project risks, issues, and blockers trends across WFE Implementation projects to inform program and process changes that can mitigate these trends.

Job Skills

• Effective communication skills; able to professionally communicate with clients and internal stakeholders through written, visual and verbal means; able to deliver difficult/sensitive information tactfully.
• Strong influencing ability, including comfort with conflict and the ability to navigate effective resolution for clients and business.
• Excellent organization; strong process orientation and systems thinking, ability to problem solve, organize time and information to successfully complete projects. 
• Ability to manage multiple short-term projects, under tight deadlines, successfully accomplishing project goals. 
• Excellent interpersonal skills, and the ability to manage complex and varied relationships.
  Ability to navigate multiple tools, software, and processes to effectively contribute to organization.
• Ability to express oneself effectively within groups and in one-to-one conversations; within many levels of an organization, including Senior Leadership.

Work Experience

• 4-8 years of overall Business / IT experience: which must include experience in client facing roles, and leading projects and/or product implementations successfully Knowledge and application of project management principles and tools.
• Advanced knowledge and experience with Microsoft Office Suite, and Visio.
  1-2 years business analysis experience desired.

Education

• Bachelor’s degree from Accredited Institution Required.
• PM Certifications preferred.

Other

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve planes, car or metro. In accordance with ADA policies, reasonable accommodation regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). 
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in settings which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. 
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.