Job description

Research Assistant – Telemedicine Quality Improvement

Role Summary:

We are seeking a highly motivated and detail-oriented Research Assistant to support our efforts in analyzing telemedicine interventions that help close Healthcare Effectiveness Data and Information Set (HEDIS) and Medicare Star Ratings care gaps. This internship is ideal for students interested in healthcare analytics, public health, health informatics, or digital health innovation.

Key Responsibilities:

Data Analysis & Reporting: Assist in collecting and analyzing telemedicine utilization data to measure its impact on closing HEDIS and Star Rating care gaps (e.g., preventive screenings, chronic disease management).
Performance Tracking: Support the development of dashboards and reports that track quality improvement initiatives.
Research & Benchmarking: Conduct literature reviews and comparative analyses to assess best practices for virtual care quality improvement.
Collaboration: Work with clinical and operational teams to identify opportunities for telemedicine interventions that improve patient outcomes and healthcare quality metrics.
Process Optimization: Identify trends and propose recommendations for optimizing telemedicine workflows to enhance adherence to HEDIS and Star measures.
Presentation & Documentation: Prepare research summaries, presentations, and reports for internal stakeholders to inform decision-making.

Qualifications & Skills:

Current undergraduate or graduate student in public health, healthcare, health informatics, data science, or a related field.
Strong analytical and research skills, with proficiency in Excel, Google Sheets, or data visualization tools (e.g., Tableau, Power BI, Python, or R is a plus).
Knowledge of HEDIS, Star Ratings, or healthcare quality metrics is preferred but not required.
Excellent communication and organizational skills.
Ability to work independently in a remote environment while collaborating with a team.

Benefits & Learning Opportunities:

Hands-on experience with healthcare quality improvement and telemedicine analytics.
Exposure to real-world applications of data-driven decision-making in a healthcare setting.
Mentorship from experienced healthcare professionals.

Additional Information:

Location:  Remote role - must reside in Arizona
Start Date: May 19th, 2025
Work Authorization: One goal of this internship program is to prepare and identify qualified candidates for roles with Cigna post-graduation. Therefore, this temporary internship is open only to individuals who are eligible for employment in the United States and who would not require visa support including H-1B, CPT/OPT/STEM, etc., now or in the future.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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