Job description

Location: Remote

Team: Operations

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We're seeking an experienced Technical Onboarding Specialist to ensure a seamless and efficient integration process for new clients and locations. In this crucial role, you'll oversee onboarding operations, collaborate with cross-functional teams, and enhance client satisfaction through structured and efficient processes. You'll have the opportunity to optimize onboarding workflows and contribute to operational excellence in a fast-paced, remote environment.

Responsibilities

Assist in managing the end-to-end onboarding process for new clients and locations, ensuring timely and smooth service delivery.
Serve as the primary point of contact for clients during onboarding, addressing inquiries and concerns.
Coordinate with internal teams, including Fulfillment and Operations, to resolve onboarding-related issues.
Ensure all onboarding steps are completed accurately and in line with established protocols.
Maintain detailed records of client onboarding progress and update relevant systems.
Implement quality control measures to ensure accuracy and consistency in onboarding activities.
Identify and escalate roadblocks or inefficiencies to the Onboarding Manager for resolution.
Collect and relay feedback from clients to improve onboarding processes and enhance the overall client experience.
Stay informed on best practices and industry trends to contribute to process improvements.

Requirements

Bachelor's degree in Business Administration, Operations, or a related field (or equivalent experience).
Experience in onboarding, customer success, or operations in a fast-paced environment.
Strong organizational skills with attention to detail.
Excellent communication and interpersonal skills to collaborate effectively with internal teams and clients.
Proficiency in Google Suite, CRM systems, and project management tools.
Problem-solving mindset with a proactive approach to identifying and addressing issues.
Ability to manage multiple tasks simultaneously and meet deadlines.
Strong communication skills and ability to work effectively in a remote environment.
Availability to work during US Eastern Time Zone hours.

Why Join Us?

Full-time remote position (40 hours per week)
Be part of a rapidly growing team reshaping retail security
Work with a dynamic, global team with opportunities for career growth

Salary: $2.50 USD/hr ($433.33 USD monthly)

How to Apply

Ready to revolutionize retail security and drive customer success for some of our biggest clients? Apply at: https://jobs.ashbyhq.com/Panoptyc/6ba08a56-2684-4852-afa4-34e6697694da

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