Senior Vice President, Operations

Description

• Lead and oversee the project management function across the Communications pillar, directing a team of PM leaders to ensure the seamless execution of complex client campaigns and high-priority internal initiatives from inception through successful completion.
• Foster a collaborative environment by establishing and maintaining strong communication channels with internal teams, clients, and vendors, ensuring alignment on project objectives, milestones, and expectations.
• Set and enforce the highest standards of project management excellence, including best practices in project planning, risk mitigation, resource optimization, and quality assurance, while ensuring strict adherence to the organization’s work management system for consistent project documentation, tracking, and reporting aligned with established processes.
• Drive continuous improvement in project workflows, methodologies, and tools, promoting innovation to enhance team efficiency, effectiveness, and overall project delivery.

• In partnership with Finance and the Pillar lead, lead the development of an annual business operations plan, including pillar-specific targets, to effectively manage costs and margins, aligning with organizational goals and ensuring profitability.
• Lead and manage the Resource Management (RM) team, overseeing the development and execution of resource allocation strategies to ensure optimal deployment of talent across projects, meeting client needs while maximizing team efficiency and effectiveness.
• Oversee staff mix modeling to ensure the right balance of skills and expertise is applied to projects, aligning with both short-term demands and long-term strategic goals.
• Set and manage utilization targets for project teams, monitoring performance to ensure that resources are being used effectively and within budgetary constraints.
• Collaborate with senior leadership to develop data-driven forecasts and staffing plans that align with business growth, project demands, and operational goals.

• Develop and maintain strong, collaborative partnerships with client relationship leads to ensure alignment on project goals, deliverables, and overall strategy, fostering long-term, trust-based client relationships and identifying new opportunities for growth and service expansion.
• Provide counsel to internal teams and clients regarding project scope, timelines, and expectations, ensuring transparency and effective communication throughout the process.

• Lead and mentor a team of project managers, operations professionals, and other key staff to foster a culture of collaboration, accountability, and continuous improvement.
• Set clear performance expectations and provide ongoing feedback to develop the team’s skills and capabilities and ensure that this cascades down to other PM leaders.
• Cultivate a high-performance culture through ongoing training, team-building, and professional development opportunities.

• Oversee budget management, ensuring proper allocation of resources and maintaining financial health of client engagements.
• Work closely with finance and leadership teams to create accurate project forecasts, track performance against budget, and adjust strategies as necessary.
• Develop and monitor key performance indicators (KPIs) to assess operational effectiveness and client satisfaction.

• Minimum of 10 years of operations or project management experience, with 5+ years of experience with an agency setting
• Exceptional leadership and communication skills, able to build relationships across all levels of the organization
• Highly collaborative and solution-oriented with a flexible mindset that can adapt to changing client and agency needs
• Strong financial management skills
• Data-driven: able to define, track, and analyze KPI’s and implement necessary solutions
• Strong attention to detail
• Technologically savvy with the ability to leverage tools for operational efficiency
• Proven track record of strategic planning and operational excellence
• Experience managing teams

• All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago) or remotely from anywhere in the United States, or a combination.
• If you choose to go into an office, take advantage of the pre-tax transportation benefits.
• If you choose to work from home, use the office equipment stipend.
• No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
• Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
• 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
• Continuous learning and development through Greatest Potential Self (proprietary talent program), Gallup CliftonStrengths Coaching, Rembrandt Development, and tuition reimbursement programs.
• Bring your friends to work at Spectrum and earn a generous referral bonus.
• Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
• Thorough onboarding including accessible conversations with leadership.
• 401k with company match and 1:1 Financial Coaching and Education.
• Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.