Customer Service Representative - ASG
As a full-time Work from Home Customer Service Representative you'll represent one of the world's best-loved brands as the trusted Canadian voice of a major automotive manufacturer. You'll provide exceptional customer service to vehicle owners with concerns about almost everything, including warranty coverage, repair issues, dealership concerns and vehicle features, When you listen calmly and patiently, respond with helpful solutions and accurate information, and take every complaint seriously, you'll reduce their stress level and improve their day.
Qualifications
- You currently reside in Canada
- High School graduates or equivalent
- Must have at least three 6 months of working experience in the customer service field
- Knowledge of MS Office 365, MS TEAMS and a Microsoft Windows environment
- Able to navigate multiple systems and have an understanding google maps or similar programs
- The flexibility to work varying shifts including nights, evenings and weekends
- Problem-Solving, Empathy, Adaptability and Reliability, Strong verbal and written communication skills, A desk, comfortable chair, access to a quiet home office space, high-speed internet, and the ability to hardwire your internet modem to the equipment we supply.
Work with us and Enjoy
-
With the rising cost of gas prices, what better way to ease the day's stress than by working from the comfort of your home. Benefits include saving time, money, and the environment
-
Don't have the equipment needed to do the job? Don't worry; we will send you what you need
-
A sense of community working with like-minded individuals focusing on engagement and recognition of our associates
-
Hands-on paid virtual classroom-style training, as well as ongoing job specific training
-
Company-sponsored benefits include medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, a complimentary Roadside Assistance membership, EAP and wellness program
About Assistance Services Group
Assistance Services Group (ASG), a Foundever Group company, is committed to building positive and lasting relationships with our clients’ customers, employees and citizens. We provide enterprise-wide services addressing needs across a variety of industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it’s car trouble in the middle of nowhere, or child’s fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.
EEO
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
