UX Researcher

Africhange (AF) is a remittance company that offers a seamless way for Immigrants to send money back home.

Whether you would like to pay for a property, send funds to friends and family or pay employees, you'll need to safely send funds without stress and ridiculous charges. Africhange is the solution to your problem!

We are a safe, secure, and convenient way to send money home; and you can be sure that we will always offer you the best way to send money home at the best rates.

Who are you?

We are looking for a UX Researcher to help scale how we learn from users, uncovering user needs and improving customer experiences.

Working closely with our product designers and PMs, you will design and execute research on user behaviors, needs, challenges, and motivations to make our products more intuitive, accessible and enjoyable for users.

Your day-to-day

• Design, and execute user research (interviews, surveys, usability tests) to gather qualitative and quantitative insights
• Establish priorities and work collaboratively with product managers, designers, and cross-functional units (i.e., Data Science, Customer Success, Marketing) to identify key research questions, and then scope, plan, and execute research to address those questions/goals
• Analyze user behaviours, needs, pain points, motivations and trends  to improve user experience (UX)
• Contribute to developing user journey maps (user flows), storyboards, UX personas and other UX assets 
• Analyse data and turn insights into actionable recommendation for the Product and product design teams to help shape design decisions
• Conduct user testing to help product designers create a prototype and again to identify any usability issues before the product or service is launched
• Collaborate with Product Designers and Product Managers to ensure research insights are integrated into the design process and product roadmap, while driving iterative improvements
• work closely with cross-functional teams that may include UX designers, product managers, developers and other stakeholders
• Bring a creative outlook to identifying user pain points, exploring opportunities, and suggesting innovative solutions
• Evaluate and review websites and other digital services from a user's perspective, including those of competitors, to continuously improve the user experience
• Advocate and build empathy for users by sharing insights through reports, presentations, and personas; while ensuring we deliver intuitive, impactful, and delightful experiences
• Gather user feedback, track product performance, and identify areas for enhancement
• Keep up to date with UX research best practices and contribute to a culture of continuous improvement by refining our UX research processes, tools and methodologies as we scale
  

What you bring

• At least a Bachelor's degree
• 3 years of experience conducting UX research, preferably in the fintech or banking industry
• Strong analytical and storytelling skills to present insights.
• Ability to design and conduct research studies, from planning to analysis
• Partnering with product teams to plan research sessions and prepare interview materials.
• Strong communication skills to present insights effectively to technical and non-technical stakeholders
• Understanding of product design processes and a passion for user experience
• Ability to work collaboratively in a cross-functional team environment
• Empathy, curiosity, and a drive to solve user problems
• Proficiency in research methodologies and tools (Figma, Dovetail, Lookback etc.).
• Familiarity with qualitative and quantitative UX research methods (interviews, usability testing, surveys etc.)
• Prototyping & Wireframing (for Concept Testing)
• Data Analysis & Visualization (Excel, Google Sheets etc)

What we offer

• Fully remote opportunities under a flexible work environment
• Competitive salary
• Paid time-offs including paternity leave
• Access to relevant online courses/learning programs
• A close-knit team with a great passion for working collaboratively

Additional Information

AF offers a great work experience, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics.