Job description

Job Description Summary

Are you looking to use your engineering experience in a purpose-driven role? At STEMCELL Technologies, Canada’s largest biotechnology company, your work will have a direct and positive impact on advancing scientific research in fields such as cancer, immunology, and tissue engineering. As a Senior Field Service Engineer, you will work closely with our customers to ensure their instruments are operating optimally for their research needs including testing, troubleshooting, preventative maintenance, and assembly of STEMCELL instruments. This is an exciting opportunity to service our rapidly growing customer base in North America and contribute to our growing, international service team.

Please note this is a remote (home-office) position but does require on-site customer visits servicing primarily the East Coast of the United States, with travel estimated at 50%.

Job Description

Duties and Responsibilities

Perform on-site servicing, preventative maintenance, and installation of instruments and their components for our customer base
Propose and implement solutions related to instrument issues and service problems from low to moderate complexity
Provide technical support to customers via telephone, virtual meeting, email, and on-site service to minimize customer downtime
Maintain the fleet of demo instruments and ensure top performance by conducting regular inspections and repairs
Assist in training junior team members and other duties as required

Knowledge and Qualifications

5+ years of relevant experience, preferably in field service in ISO 13485 or GMP environments
Familiarity with robotics, vision systems, liquid handling, automation, machine controls, and software systems is an asset
Ability to read and understand mechanical and electrical drawings and diagrams
Excellent collaboration and customer facing skills with a track record of maintaining customer satisfaction and instrument performance
Able to work independently with minimal supervision following training and onboarding

#LI-Remote #LI-JS1

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 2300 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual base salary for this job ranges from:

$85,680.00 - $128,500.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.

NOTE: STEMCELL’s vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.

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