Manager HR Shared Services

• Area of Interest: Management
• FTE/Hours per pay period: 1.0
• Department: HR Shared Services
• Shift: Monday-Friday, Days
• Job ID: 160237
  
  

UnityPoint Health Information

Why UnityPoint Health?

Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

• Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
• You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
• We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
  
  

Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.

Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Overview

We're seeking a Manager HR Shared Services to join our team! In this role, you'll be responsible for leading the successful execution of the AskHR Service Center and HR Shared Services, ensuring an exceptional employee experience through seamless service delivery and operational excellence. This role drives continuous improvement, fosters innovation, and optimizes the use of HR service delivery tools—including the employee portal, case management, and self-service functionalities—to enhance efficiency and engagement. By proactively identifying opportunities for transformation, standardizing processes, and strengthening collaboration with HR Centers of Expertise, this leader ensures that HR Shared Services is positioned to support UnityPoint Health’s dynamic and geographically dispersed workforce effectively. This role requires a forward-thinking leader with strong HR operations expertise, a customer-focused mindset, and the ability to drive efficiency through people, processes, and technology.

Location: Remote/work from home. Must reside within the UPH geographies of Iowa, Illinois, & Wisconsin.

Responsibilities

What You'll Do:

• Lead and develop HR Shared Services teams to ensure high-quality HR service delivery and employee experience.
• Establish and communicate department goals aligned with organizational objectives.
• Oversee workload distribution, resource planning, and team engagement to achieve performance targets.
• Manage recruitment, training, and succession planning to maintain a skilled workforce.
• Monitor and report key performance indicators (KPIs) and service level agreements (SLAs) to drive continuous improvement.
• Identify and implement process enhancements, automation, and best practices to optimize HR service efficiency.
• Oversee the transition of HR operational tasks into Shared Services, ensuring seamless execution.
• Collaborate with HR Centers of Expertise (COEs) and business leaders to support strategic HR initiatives.
• Manage special projects and foster strong relationships across the organization to drive service improvements.
  
  

Qualifications

What You'll Need:

Education:

Bachelor's degree in Human Resources or related field required

Experience:

5 or more years relevant experience in HR, or call center operations and shared services operations required

2 Or More Years Of Leadership Experience Preferred

Knowledge/Skills/Abilities:

• Ability to work as a team member, creating and maintaining effective working relationships
• Ability to understand and apply guidelines, policies and procedures
• A working knowledge of HRIS software application/products
• Strong interpersonal skills, ability to prioritize work, excellent organizational skills, and initiative to improve processes
• Strong project management skills
• Demonstrated ability to manage complex, multidisciplinary efforts
• Requires ability to communicate with technical and non-technical users
• Requires knowledge of federal healthcare laws and regulations
• Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
• Experience working, monitoring, and interacting with third-party vendors
• Possesses excellent written and verbal communications