CareSource Military & Veterans Program Director

Job Summary:

The CareSource Military & Veterans (CSMV) Program Director leads and provides operational and administrative oversight in the planning, coordination, and execution of CSMV strategies and objectives to meet business and market goals.

Essential Functions:

• Provide Executive support to ensure business objectives and needs are defined and achieved
• Manage CSMV activities/calendar, facilitate and organize meetings and recurring CSMV-related calls
• Create agendas, maintain minutes, and provide timely follow up on action items
• Act as liaison between CSMV leadership and internal/external stakeholders (e.g., DHA, DoD, VA, federal/state/local, and key military and veteran support orgs, etc.)
• Provide oversight of CSMV operations including procurement, record-keeping, expense and budget management, and other business needs and resources to ensure operational readiness
• Lead CSMV vendor management activities and relationships; manage and maintain contracts, SOWs, POs, invoices, payments, etc.
• Manage key issues and work to resolve to maintain CSMV contract compliance and responsiveness
• Streamline CSMV workflows and identify areas of risk and opportunity
• Ensure compliance with CSMV organizational and regulatory guidelines
• Lead the development and delivery of standard and ad hoc reporting and analysis of CSMV operational metrics
• Oversee onboarding of new CSMV staff and drive a culture of caring, delivery, and accountability
• Support the planning and execution of CSMV/TRICARE CPD projects, implementations, pilots, and initiatives
• Assist in tracking of timelines, milestones, deliverables in collaboration with project managers and workstreams
• Develop and provide oversight of all internal and external CSMV communications forums
• Create and deliver executive level presentations that identify key insights and key actions that support CSMV strategy and business objectives
• Manage and address inquiries from internal/external stakeholders professionally and efficiently
• Maintain internal departmental databases, records and files related to CSMV operations e.g., shared digital filing system with master documents including presentations, contracts, etc.
• Ensure data accuracy and confidentiality in line with CareSource/CSMV, HIPAA, and managed care standards
• Lead the planning, coordination and execution of CSMV strategic event activities including DHA site visits/follow up meetings, strategic planning sessions, hosting VIP stakeholders, national conferences/meetings, and market-based meetings/events
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree equivalent years of relevant work experience is required
• Minimum of five (5) years of experience in health care operations or related is required
• Military background and/or experience is preferred
• CRM experience is preferred

Competencies, Knowledge and Skills:

• Intermediate proficiency level with Microsoft Office
• Exceptional verbal/written communication skills
• Professional demeanor and an ability to interact effectively with diverse stakeholders
• Strong problem-solving and critical thinking skills
• Resourceful in addressing challenges and anticipating needs
• Strong knowledge of managed care principles, health plan operations and regulatory
• Ability to balance competing priorities in a fast-paced environment with minimal direction
• Collaborative managerial skills with exceptional analytical, presentation and interpersonal skills
• Effective team player who can lead efforts across disciplines
• Attention to detail and project management skills
• Ability to oversee and deliver multiple deliverables across projects and deadlines
• Ability to work through ambiguous situations and to proactively take action without instruction

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Up to 20% travel to meet the needs of the business may be required
• Ability to lift up to 50 pounds on occasion

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.