Hotel Support Specialist- Per Diem - Remote

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

SCHEDULE: Monday - Friday 12pm - 9pm EST.

We are seeking motivated professionals to join our company. You will be providing support by calling to collect invoices, searching for properties, booking hotels, and extending hotel stays, and answering calls within a fast paced, growing customer service/call center environment.

Responsibilities:

• Answer incoming client and customer calls and provide resolutions and information customer inquiries.
• Utilize strong multi-taking skills to coordinate multiple assignments at once
• Learn, apply and develop consultative selling skills using exemplary phone etiquette
• Utilize strong internet research skills to locate viable options within insured’s area
• Process hotel extensions requests made by adjusters or insureds
• Call hotel to retrieve hotel folios
• Call hotel for resolution of problem folios
• Process hotel folios to ensure billing matches the approved hotel rates and fees.
• Generate and send invoices for hotel stays to our adjusters
• Call insureds to determine if hotel extensions are needed
• Code VISA charges while reconciling the hotel folios
• Book Hotel Only reservations in Oscar
• Assist with filing, e-filing and other tasks as assigned
• Utilize strong multi-taking skills to coordinate multiple assignments at once

Requirements:

· 1 + years of customer service and/or account management experience

· Previous experience and knowledge of insurance or hospitality industry, a plus!

· Professional communication skills, articulate, confident and outgoing

· Courteous and pleasant phone manner, excellent speaking voice

· Strong sense of customer service

· Organized and detail oriented

· Upbeat and fun personality

· Team player

· Motivated

Computer Skills:

• MS Word, Excel and Access database skills required.
• Internet Explorer -- searching skills a must!

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.