Technical Support Engineer 2

Company Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

This is a full-time remote position that can be located anywhere in the U.S.

• Provide technical support to internal and external customers on various highly technical systems and in multiple types of environments.
• Assist clients with a variety of requests and provide training when needed.
• Report design, reliability, or maintenance problems to next level engineers with detailed steps to demonstrate the issues.
• Report issues and bugs to developers with clear documentation of the problem.
• Document and log system enhancement requests with defined business cases/requirements to product management.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
  
  
  

Qualifications

• High School diploma
• Basic Microsoft tools knowledge (Outlook, Teams, SQL, Word, Excel, etc.)
• Customer service/support (Salesforce knowledge a plus)
• Detail oriented and organized.
• Ability to communicate clearly either through written or verbal exchanges with customers.
• Ability to work independently in a remote environment, monitoring incoming queues and proactively prioritizing new work.
• Motivated to learn and continually increase their knowledge.
• Multi-task - Ability to change tasks/systems frequently.
• Ability to learn several different systems/platforms.
• Ability to coordinate with vendors or internal resources to resolve problems.
• Ability to monitor dashboards, handle failed EDIs, file movement jobs, and web services tasks, run and analyze system health checks.
  
  
  

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $52,719 - $65,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.