Job description

Job Description

Strategic Relationship Manager

Summary/objective

The Strategic Relationship Manager is responsible for managing and expanding relationships with clients that have 500 or more employees. This role focuses on both retention and growth, ensuring customers maximize the value of isolved's solutions. Acting as a trusted advisor, the Strategic Relationship Manager drives customer engagement, proactively identifies expansion opportunities, and facilitates seamless collaboration across internal teams to optimize the client experience.

Core Job Duties

Develop and maintain strong relationships with key client stakeholders, including C-level executives and decision-makers, through regular business reviews and strategic consultations.
Proactively identify customer needs and opportunities to expand isolved's product and service offerings within assigned accounts.
Ensure clients fully utilize isolved's solutions by providing guidance, training recommendations, and best practices to drive adoption and retention.
Manage contract renewals, addressing potential barriers and executing negotiation strategies that maximize value while strengthening customer trust.
Monitor account health, identifying risks and working cross-functionally to implement solutions that improve customer satisfaction and long-term retention.
Maintain accurate forecasting and documentation of sales pipeline, deal progression, and account activity within CRM systems.
Advocate for customers within isolved, ensuring their needs are prioritized in product development and support efforts.
Stay informed on industry trends and competitive developments to provide clients with strategic insights that enhance their business operations.

Job Complexity

Broad expertise or unique knowledge; contributes to development of company objectives and principles and achieves goals in creative and effective ways. Sought out for functional knowledge and guidance. Anticipates issues and makes considered decisions to avoid them. Barriers to entry such as technical committee review exist at this level.

Interaction

Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.

Supervision

Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.

Experience

Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

Minimum Qualifications

Bachelor's degree required.
Strong relationship management and consultative sales skills.
Ability to manage multiple accounts and projects in a fast-paced environment.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail and follow-through.
Proven ability to work independently while collaborating effectively with internal teams.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Exempt

Location

Any

Internal Job Title

Strategic Relationship Manager

Effective Date

02/10/2025

About Isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

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