Senior Manager, Customer Solutions DACH

Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Solutions teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.

How you’ll make an impact:

• Provide overall leadership and direction to the Customer Solutions organization in the DACH Region with a continued focus on delivering an outstanding customer experience across all business verticals for both external and internal customers.
• Lead a team within assigned function including team budget responsibilities and managing outside contractors/vendors.
• Define and manage priorities and work allocation.
• Responsible for team performance, organizational effectiveness and talent development.
• Ensure right processes, knowledge, metrics and systems are in place to effectively  manage CS operations in DACH; drive country specific improvements as needed.
• Escalate country / region specific needs and challenges and develop options on how to address those.
• Build strong relationships with Key Customers on non-sales related topics.
• Manage complex activities and orchestrate / facilitate execution with Key Stakeholders in Supply Chain, Finance and other.
• Responsibility for internal/external audits for CS; cooperation with auditor; involvement in management reviews; development of risk mitigation strategies.
• Other incidental duties.

What you'll need (Required):

• Bachelor's Degree and 7+ years of relevant experience in commercial operations, customer service or supply chain (industries such as e.g. medical device, manufacturers etc.)
• Proficiency in in German and English; French is a big plus
   

What else you’ll need (Preferred):

• ERP and CRM System Proficiency: Knowledge of any ERP system e.g. JDE, SAP, Oracle etc., other tools are a plus
• Strong communication and leadership and interpersonal skills  
• Ability to build effective partnerships
• Good negotiator, good facilitator / orchestrator
• Experience in a metrics-driven environment
• Critical thinking, high sense of service and quality, ensuring process execution accuracy  

What is  it  like  to work at  Edwards  Lifesciences  in  Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).  

Edwards  Lifesciences  in  Germany  also  offers  the  following  benefits:

• Competitive  Compensation  and  Benefits  package
• Flexible  working  hours,  remote  working
• Pension  plan Risk  
• Insurance Meal  Benefits  
• Service  Awards Enhanced  
• Leave  Benefits
• Transportation  Benefits
• Employee  Stock  Purchase  Programme
• Employee  Assistance  Programme
• Comprehensive Wellness  Programme  including  onsite  gym,  yoga classes  and  massage,  preventive health  checks,  healthy  lifestyle  webinars,  educational events,  charity  activities  and  much  more.

Benefits  are  regulated  by  an  internal policy  which  contains  the full  details regarding  the entitlement and  conditions  for  the  benefits.  Benefits  policy and  components  may  vary  by  location.