Operations Support Specialist

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It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary

The Administrative Operations Specialist for Service and Operations is responsible for day-to-day administrative operations supporting various lines of business. The specialist will be responsible for collecting and entering data and maintaining accurate records, triaging inquiries such as voicemails, or emails and routing them to the appropriate line of business, entering and updating information into WellSense databases, and other administrative duties as assigned.

Our Investment In You

• Full-time remote work
• Competitive salaries
• Excellent benefits
  
  

Key Functions/Responsibilities

The following key functions/responsibilities apply to this position:

• Triaging voicemail messages and routing them to the appropriate business area
• Assembling and mailing welcome letters to WellSense providers
• Data entry of various sorts into WellSense systems and spreadsheets
• Performing tasks related to returned mail
• Merging documents to create PDFs and ensure correct storage
• Triaging and replying to emails from the Community Partners program
• Maintaining HIPAA standards and confidentiality of protected health information
• Outbound calls to customers to verify and update information
• Answer and route incoming calls courteously and professionally
• Other duties as assigned
  
  

Supervision Exercised

• None
  
  

Supervision Received

• Direct supervision is received daily to weekly
  
  

Qualifications

Education Required:

• High School diploma or the equivalent combination of training and experience is required
  
  

Education Preferred

• Associate’s Degree is preferred
  
  

Experience Required

• One or more years of related data entry and/or administrative experience are required
• Basic Microsoft Office (Word/Excel/Outlook) experience
  
  

Experience Preferred/Desirable

• Experience in healthcare operations is preferred
  
  

Required Licensure, Certification Or Conditions Of Employment

• Successful completion of pre-employment background check
  
  

Competencies, Skills, And Attributes

• Detail oriented: skill in filing, sorting, entering, and posting data
• Strong oral and written communication skills
• A strong working knowledge of Microsoft Office products
• Detail oriented, excellent proof reading and editing skills
• Typing skills: an average of 40 words per minute
  
  

Site

• WellSense Health Plan- Remote
  
  

Working Conditions And Physical Effort

• Ability to work OT during peak periods. (Non-Exempt Positions)
• Regular and reliable attendance is an essential function of the position.
• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required. No or very limited exposure to physical risk.
  
  

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

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