Job description

The Director, Business Transformation will lead a national continuous improvement team supporting our national customer service and customer solutions group for Quest Diagnostics. The Director will lead and execute transformation to drive growth, profitability, automation, and innovation. The purpose of this role is to 1) effectively lead team to achieve all goals and 2) lead transformational projects and work to meet all Quest Diagnostics current and future needs.

This is a hands-on, full-cycle role that develops, executes, and ensures the success of strategies, innovation, and services. This role requires a strategic thinker who can develop and execute strategies and innovation to drive and lead successful outcomes. This requires a leader with proven track record leading large-scale continuous improvement, strategy, innovation, and execution that delivers significant results. The Director will disrupt the status quo and drive continuous improvement while collaborating effectively with the immediate team, NCS/Customer Solutions leaders and other internal stakeholders and customers. The successful candidate will ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The Director will lead his/her own projects and working teams to effectively initiate, plan, execute, monitor, and close projects:

Leads projects

Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints

Owns projects

Owns the timeline, budget, resource constraints, and deliverables/results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues

Manages projects

Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

Communicates

Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholder expectations

Delivers the expected results

Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large or complex problems. Actively identifies root causes of issues and designs solutions that address them
Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems
Facilitates workshops and target improvement events to help teams quickly achieve strategic objectives
Works with local team members to identify and prioritize continuous improvement opportunities
Works with functional and site leaders as a “thought leader” to create future-state improvement roadmaps with clear, executable plans that align to the business strategy’s improvement needs.
Works with local team members to instill effective daily work management behaviors, such as daily metric review
Contributes toward building a grass-roots culture of continuous improvement
Participates in Communities of Practice
Leads QMS training classes
Documents business processes
Completes requires continued learning
A Bachelor’s degree is required
Experience managing teams is required
At least 10 years of demonstrated experience leading large and complex projects from initiation to completion
Demonstrated experience using structured problem-solving skills; uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them
Demonstrated understanding of continuous improvement, process management, or system thinking
Demonstrated experience in core continuous improvement tools and advanced tools
A proven track record in facilitating discussions or workshops
Demonstrated ability to develop strong relationships with others
Demonstrated experience leading change management
Demonstrated ability to influence business leaders
Advanced data analysis skills
Skilled in statistical analysis
Demonstrated experience with process management
Basic knowledge of VOC tools & some DFSS tools
General knowledge of Hoshin and breakthrough planning
The ability to travel up to 25% is required

Desired Skill Sets And Attributes

Problem-solving skills
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Ability to handle multiple projects simultaneously
Advanced in Microsoft Excel
Skilled in Microsoft Word and PowerPoint
Comfortable with Microsoft Project or similar tools
Strong Interpersonal skills
Strong decision-making skills
Planning and organization skills
Negotiation skills
Results-orientation
Creativity and persistence
Able to learn new concepts rapidly
Able to work independently with little supervision

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Required profile