Job description

Summary

Our Yelp IT Technicians provide world class customer support for our employees throughout North America and Europe. As an IT Technician, you’ll have the opportunity to deliver 5-star service for both our employees in-office and those working from home as Yelp is a remote first company.

You’ll be the local escalation point for office troubleshooting support for Mac and Windows desktops and laptops, mobile devices, printers, and video conferencing, as well as providing general assistance. You will be responsible for IT onboarding and exits of employees, training new Yelp employees, inventory management, and the maintenance and upkeep of the inventory workroom. Additionally, your duties will include equipment repairs, returns, corporate provisioning, onboarding support, and creating training materials. We’re a heavy Apple environment, so we’re looking for a teammate who can comfortably live and breathe supporting Apple products.

Please note that this opportunity is exclusively available physically in office and requires regular attendance in our office space (Monday-Friday). This role cannot be completed remotely. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What You'll Do

Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queues.
Support in-office walk-ups and the office IT environment, as well as remote assistance, while providing a great customer experience for our Yelpers.
Identify, troubleshoot, and resolve issues related to hardware, software, and applications.
Conduct monthly training sessions for our Sales team, covering essential tech skills such as laptop setup, Mac and Windows fundamentals (including taking screenshots), and connecting external monitors.
Assist with cycle counts, purchasing, inventory management, monthly replenishment of IT equipment for local and remote employees, and coordination with 3rd party vendor fulfillment.
Work with Workplace, People Operations, Recruiting and other IT teams to ensure 100% success on all new hires, transfers, and separations.

What It Takes To Succeed

Passion for tech and helping others.
Excellent verbal and written skills.
Ability to navigate customer service issues with care.
Ability to tailor your communication style to different audiences .
Curiosity to learn and develop.

What You'll Get

Compensation range is $72,000-$82,000 annually. Depending on your role and level, you may also be offered a bonus, restricted stock units, and benefits.
You can find more information about Yelp's five star benefits here!

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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