Healthcare Customer Service Self-Pay Collector (Remote)

Job Title: Healthcare Customer Service Self-Pay Collector

Location: Remote (Work-from-Home)

Reports To: Self Pay Team Lead

Job Summary

Are you passionate about helping others and have a knack for customer service? Join our team as a Healthcare Self-Pay Collector! In this role, you'll assist our clients' customers with their open balance accounts, ensuring timely payments while maintaining excellent customer relationships. This is a remote position, offering you the flexibility to work from home.

Key Responsibilities

• Handle inbound calls, acting as a representative of the hospital, to arrange debt repayment based on the patient’s financial situation and client repayment guidelines.
• Utilize HIPAA and TCPA talk-offs on each call to ensure compliance.
• Ensure all required statements have been sent on accounts and request statements as necessary.
• Properly handle patient disputes by obtaining all pertinent information, noting disputes on accounts, and escalating to the supervisor as necessary.
• Assist in making outbound calls when necessary.
• Perform other activities and responsibilities as assigned.
  
  

Qualifications

• Excellent customer service skills with the ability to manage difficult situations and respond promptly to customer needs.
• Strong oral communication skills; ability to speak clearly and listen effectively.
• Problem-solving skills with the ability to identify and analyze information to develop solutions.
• Detail-oriented with the ability to use resources effectively.
• Proficiency in using healthcare management software; knowledge of Epic or similar software is a plus.
• Computer savvy with the ability to set up a laptop for work independently.
• Medical billing and pay processing with patients
  
  

Requirements

High School Diploma

At least 1 year relevant experience

Preferred Education And Experience

Associate’s degree

Two years of related experience

Position Type And Expected Hours Of Work

This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.

2 Weeks Training Monday through Friday, w days 8:00 a.m. to 4:30 p.m EST

If you are ready to make a difference and have the skills to provide exceptional customer service in the healthcare collections field, we would love to hear from you! Apply now to join our team and help us maintain the financial health of our patients and providers.

Salary And Other Compensation

Applications will be accepted until 14/February/2025.

The hourly rate for this position is between $16.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.