Member Engagement Training Coordinator

How will this role have an impact?

The Training Coordinator is responsible for preparing, facilitating, evaluating and documenting training activities in the company. They will monitor performance and report out any outliers or performance issues requiring additional attention and/or coaching.

This role will report to our Training Manager of Member Engagement.

Logistics:  This role will be fully remote

Interview Requirements:  If you pass to final interviews you should be prepared to do a short presentation in Google meetings.  We will provide you with instructions on how to complete this presentation.  

What will you do?

• Assess training needs for new and existing employees
• Organize, develop and facilitate training programs to meet specific training needs including up-trainings and continued education
• Develop and maintain training aids such as manuals and handbooks
• Map out training plans for individual employees
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
• Track and report on training outcomes
• Provide feedback to program participants and management
• Partner with supervisors to coach and develop new hires and existing Member Engagement Coordinators
• Utilize learning systems to monitor and ensure employees are performing their responsibilities according to the training - build and facilitate scenarios.
• Assess the effectiveness of training programs through tracking employee participation and progress and identifying areas of improvement as needed.

 
We are looking for someone with:

• High school diploma
• 2 or more years of experience with classroom instruction
• Associates Degree or Bachelor’s Degree, preferred
• Organizational and time management abilities-such as prioritizing and multi-tasking when needed.
• Knowledge of adult learning theory and principles
• Knowledge of training methodologies
• Exceptional written and verbal communication skills which include public speaking and presentation skills
• Bi-lingual-Spanish is preferred

The base salary hiring range for this position is $16.46 to $28.08. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make health care more personal, convenient and affordable.

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.