Transformation Director 9 Month FTC

This role in a nutshell:

We are looking for a Transformation Director to lead the large-scale transformation of our business. We are radically changing our ways of working to put customers and technology at the core, and to drive agility and innovation into our day-to-day practices.

This will transform our technology function, but your focus will be on the significant impacts on our business and operations practices, as well as our functional and large-scale operations. 

Some critical elements of change are being accelerated with tech leading the way. But as we embark on this transformation we need a colleague who can work across our teams and collective plans to drive a coordinated programme, and to ensure that all parts of our business are moving towards a single blueprint, at a rapid pace.

The ideal candidate will understand how modern tech-led companies work.. And bring a track record of bringing technology focused transformations to life in operational and commercial environments. They will have successfully led a number of successful transformation programmes in complex, rapidly evolving environments.

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Your key outcomes will be:

Digital Transformation Experience 

• Translates the digital transformation journey into a practical terms and impacts that can be understood by non-technical stakeholders - leading strategy through to execution across all areas of OVO
• Maps out the impacts of long term digital change to establish a benefits view, and future state organisational design 
• Develops frameworks for measuring transformation progress and value realization across business units based on digital shifts

Transformation Excellence

• Leads the end-to-end transformational strategy and journey, ensuring alignment with business and team objectives
• Establishes and maintains a transformation PMO that provides visibility, and coordination across all change initiatives; supports as appropriate; and provides an independent view of progress, challenges and opportunities
• Develops and maintains an integrated transformation roadmap that coordinates technical, operational, and cultural change, and sets the expectation of delivery timelines
• Develops and embeds governance frameworks that ensure sustainable transformation and regulatory compliance
• Defines key targets, milestones and outcomes (or measurement frameworks) to monitor the transformation
• Supports overall delivery and success against plans and targets (including Customer Excellence, Regulatory requirements, Efficiency, Agility, Automation etc.) by working across teams and providing “check and challenge”
• Identifies critical blindspots and works with the business to bridge them
• Challenges assumptions in the business and uses data and principle driven decision making to evolve the organisation, prioritise transformation effort, and drive value
• Balances speed of transformation with quality outcomes
• Brings in the right internal specialists & external consultants to bring the best knowledge and drive the right outcomes for OVO

Leadership and Culture

• Builds a collaborative environment that brings in stakeholders to ensure all views are heard and the best solution or outcome is achieved
• Builds and leads a high-performing transformation team that combines internal talent with external expertise where needed
• Creates an environment of psychological safety where constructive challenge and debate are encouraged
• Fosters a culture of continuous improvement and learning, ensuring lessons from both successes and failures are captured and applied
• Develops strong relationships with senior stakeholders across the business, building trust and credibility
• Mentors and coaches leaders across the organization to build change management capabilities
• Champions new ways of working while respecting and preserving valuable elements of existing culture

Change and Communication

• Develops and implements a comprehensive change management strategy that drives adoption and sustainable behavioral change
• Creates clear, compelling narratives that help all stakeholders understand the "why," "what," and "how" of transformation
• Establishes effective two-way communication channels to gather feedback and address concerns early
• Ensure ongoing communications and updates to key stakeholders; including the OVO Leadership Team
• Builds and maintains a network of change champions across the organization
• Ensures consistent messaging while tailoring communication approaches for different audiences
• Manages stakeholder expectations through transparent progress reporting and early escalation of risks/issues

Required Experience and Capabilities

Technical Knowledge

• Deep understanding of technology led organizations and working practices (e.g. digital product development and delivery and cross-functional working with other functions)
• Experience with agile/lean methodologies and their application in non-technical contexts

Leadership Experience

• Proven track record of leading large-scale, complex digital and people centred transformation programs
• Experience in managing multiple stakeholders with competing priorities
• History of building and developing high-performing teams
• Demonstrated ability to influence and drive change without direct authority

Business Acumen

• Strong commercial awareness and understanding of value drivers
• Experience in linking transformation initiatives to measurable business outcomes
• Track record of making and defending difficult decisions based on data and principles
• Understanding of regulatory environments and compliance requirements

Personal Qualities

• Outstanding communication and interpersonal skills
• Strategic thinking combined with practical execution capabilities
• Resilience and adaptability in fast-paced environments
• Strong analytical and problem-solving abilities
• Collaborative leadership style with the ability to be directive when needed

Let’s talk about what’s in it for you

We’ll pay you a competitive salary depending on your specific skills and experience. 

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..