Job description

AT A GLANCE
We are seeking a Client Service Manager to join our State Quitline team. This role works closely with our product, engineering, billing, evaluation and reporting teams to support managing our Medicaid Managed Care Organization (MCO) accounts. You are highly detailed oriented, can thrive in a deadline driven environment and have a passion for Public Health. The Client Service Management team supports States and MCO’s in managing their budgets, report deliverables, consulting on Quitline changes based on the needs of the State and positively supports revenue growth with solution-based services for our clients. This is an ideal position for a candidate who is passionate about Public Health, has experience in client management and furthering the work of tobacco and nicotine cessation!

What You’ll Do

Serves as the primary day to day contact and manages Medicaid Managed Care Organizations accounts
Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
Contributes to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
Provides consultative services to clients to address service delivery needs, to provide quarterly business review meetings, and invite formal and informal feedback on Optum solutions, delivery, innovation, and relationship
Deliver expected revenue and margins for current and new customers and their solutions
Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
Monitor key performance indicators for all clients, maintaining a client status indicator
Assists in RFP writing for existing and potential clients to continue growth of the State Quitlines
Create strategic plans to target priority populations
15% of your time dedicated to client travel to accommodate onsite visits and conference attendance

What We’re Looking For

3+ years of experience in client or account management
Strong organizational and multi-tasking skills
Strong problem-solving skills, with a proactive approach
Excellent written and verbal communications skills
Relationship building skills across multiple levels of org
Organizational and multi-tasking skills
Problem-solving skills, with a proactive approach
Must live within the region of the State Clients you are assigned to accommodate client meetings and travel needs
Medicaid knowledge is a plus

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

Starting Salary: $60,000 - $80,000
*Note actual salary is based on geographic location, qualifications and experience
Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Pharmacy Benefits
Income Protection Plans
Pet Services Plans
Mental Health Support
Wellness Coaching
HSA- Health Savings Account
Commuter Benefits
Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.