Accounts Receivable Lead

TL;DR

Snappt is seeking a dedicated and results-oriented Accounts Receivable Lead to manage its high-volume customer portfolio. The candidate will interface with high-risk customers, the sales and customer support teams, and finance to minimize bad debt exposure and identify process improvement opportunities. The ideal candidate will possess excellent problem-solving abilities, with the capacity to address complex challenges head-on and develop innovative, effective solutions. They will exhibit a strong self-starter mentality, with the ability to take initiative, be persistent, and drive projects to completion.

Who we are

We are a Series A, well-funded tech startup that is kicking ass and taking names. In just two short years, we have captured nearly 10% market share… because our fraud detection technology is saving our customers millions, soon to be billions of dollars.

We are a founder-led organization, passionate about building a company with awesome people and a relentless focus on the customer. And as cliche as it may sound, we walk the walk and stand behind our Core Values and how we treat one another.

We are a team of 90, soon to be 100. If you’re like us and think you have what it takes to join us, keep reading!

What we do

We stop the bad guys. Since 2020, we have saved our customers over $150MM in potential losses. 

The Snappt platform leverages our proprietary algorithm to effectively and efficiently identify tampered or altered documents used for income or financial verification. For example, this empowers property managers and owners to avoid costly evictions (and the associated bad debt.) 

Who you are

• You are passionate; you throw your energy and conviction into the work you do.  
• You are naturally curious; you have an innate desire to understand people and help solve their problems.
• You are collaborative; you thrive in environments where people work together to create winning solutions.
• You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.
• You assume positive intent; you believe your teammates and customers come from a place of good intention.

What you will do

Collections Management

• Monitor each AR customer portfolio for non-payment, delayed payments, and other irregularities that directly impact cash flow and DSO (Days Sales Outstanding).  Resolve disputed and aged balances in a timely manner.
• Develop and implement a strategic collections process to achieve cash flow and DSO targets.
• Manage accounts sent to collection agencies
• Design and implement processes to bring slow-paying customers into compliance with their payment terms.
• Run weekly and month-end aging reports for finance and advise on allowance for doubtful account reserves needed.

Customer Dispute Resolution

• Investigate and resolve customer disputes related to billing or payments, ensuring a resolution in a timely and customer-centric manner.
• Partner with Customer Success and Sales to address recurring issues and implement process improvements.

Reporting and Analysis

• Provide regular AR performance reports, including metrics such as collections, DSO, aging, and dispute resolution rates.
• Collaborate with FP&A to forecast collections and assess the financial impact of receivables on cash flow.
• Drive data-driven decision-making through insightful analysis of AR trends and key issues.

Compliance and Process Improvement

• Ensure compliance with all relevant accounting standards, regulations, and company policies.
• Continuously review and enhance AR processes, systems, and workflows to improve efficiency and reduce errors.
• Lead or contribute to automation projects to optimize AR operations.

Team Leadership

• Manage and mentor the AR team, fostering a culture of accountability, collaboration, and continuous improvement.  This role will oversee the overall Cash Application and Collections functions including staff management of the Cash Application Specialist and offshore resources.
• Set clear goals, measure performance, and provide feedback to team members to ensure high levels of productivity and morale.
• Identify training needs and provide development opportunities to build team expertise.

What you bring

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5-7 years of proven experience working with a SaaS subscription customer base and large volumes of monthly billing transactions
• Strong knowledge of AR processes, billing systems, and collections best practices.
• Experience in dispute resolution and customer communication.
• Proficiency in NetSuite and Salesforce
• Strong analytical skills with the ability to interpret financial data and identify actionable insights.
• Excellent communication, negotiation, and conflict resolution skills.
• Proven track record of leading, mentoring, and developing high-performing teams.
• Results-driven, with a focus on achieving AR targets such as collections, DSO, and cash flow.
• Exceptional problem-solving and decision-making skills.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and the ability to build relationships across departments and with customers.

Where you’ll work

Snappt is a remote-first organization. 

We actually don’t even have an office. So if you’re accountable and do high-quality work...do it from anywhere. You can also expect to see your teammates throughout the year IRL, at company-supported retreats and events.

We are an Equal Opportunity Employer 

We believe the best ideas come from working with people of different backgrounds and unique perspectives.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Snappt makes hiring decisions based solely on qualifications, merit, and business needs at the time.