Job description

Empassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.

Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.

Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call or Zoom

We are hiring a Care Coordinator/LPN to work within our contact center, including directly interfacing with patients, providers, and families in our palliative care program managing day to day functions such as educating patients by phone and scheduling them for palliative appointments. Working with clinical files to close out palliative visits and enter notes into the systems. The Care Coordinator/LPN will spend part of the day on the phones and part of the day doing administrative work. Looking for someone with an empathetic ear and strong multitasking skills to ensure our patients are getting the care they need and deliver on our mission of getting them more good days.

The Care Coordinator/LPN will join our Central Operations team, looking for a candidate with deep healthcare, clinical and contact center experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.

What Success Looks Like

Help the patient understand the value of palliative care

Ensure you spend time connecting to the patients in need of the program to the palliative care providers

Answer questions that patients have about palliative care or the program more broadly

Confirm patient encounters are documented and triage of patient needs has taken place

Review follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers

Review and close cases that are completed daily

Assist your supervisor by balancing your time between clinical triage and patient calls

What You Will Bring

Minimum 3+ years as an LPN

Minimum 3+ years of reading and updating clinical notes

Minimum of 1+ years of relevant work experience in a customer service call center

Able to receive calls from patients, caregivers, and providers

Bring with you strategic thinking to get the job done

Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers

Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators

Strong communication and written skills

Detailed oriented

Comfortable working with technology and in a dynamic, startup environment

Secure Wi-Fi connectivity

Spanish-speaking a plus but not required

Required profile