Director, Quality and Safety (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

What you’ll be responsible for:

The Director, Quality & Safety is responsible for ensuring Access TeleCare’s providers and infrastructure support the highest level of optimal quality patient care.  The functions of Quality are aligned to the National Association of Healthcare Quality’s (NAHQ) framework.

Role reports to the Vice President, Quality & Safety. Partners with Director of Quality & Accreditation on aspects of Quality and associated Regulatory requirements to assure organizational readiness.

What you’ll work on: 

Patient Safety/Patient Safety Organization (PSO)

• Responsible for implementation of Patient Safety Organization certification requirements
• Ensure effective systems are in place and utilized to comply with PSO internal standards protecting confidential Patient Safety Work Product information
• Responsible for the design, continued improvement, integrity and effectiveness of the Patient Safety Event Reporting system, including analyses and reporting
• Lead Patient Safety event follow-up and investigation in collaboration with Service Line leaders, to design and implement corrective actions plans addressing client complaints
• Lead Root Cause Analyses and Peer Reviews for Serious Safety Events (SSEs)  
• Design, manage and facilitate Professionalism improvement processes (identification, tracking, communication/counseling, corrective actions) 
• Coordinate and prepare formal client safety event responses in accordance with PSO guidelines 
• Responsible for Patient Safety internal policies and procedures; aligning current process to policy updates annually
• Serve as content expert on all Patient Safety and PSO related events and processes 
• Participate in PSO related educational offerings and updates provided by Agency for Healthcare Research & Quality (AHRQ) & Alliance for Quality Improvement & Patient Safety (AQIPS)
• Oversee PSO designation submission requirements per established schedule

Performance and Process Improvement

• Author/Owner of organizational Quality & Performance Improvement Plan (QAPI). Responsible for implementation, ongoing oversight and annual review/revision process 
• Drive performance and process improvement utilizing the structured standardized best practice of DMAIC methodology (Define-Measure-Analyze-Improve-Control) for all Quality improvement projects
• Develop and implement standardized management tools to facilitate DMAIC adoption
• Facilitate project management and change management initiatives to support department and enterprise-wide improvements
• Lead multidisciplinary teams on improvement initiatives including:  process mapping, research, and analysis for Quality and Operational systematic analyses across the organization as identified by the CEO and ELC 
• Identify benchmarks and deploy best practices across the organization 

Quality Review and Accountability

• Responsible for providing a high-level of visibility, communication and engagement on event reporting, quality management and risk mitigation activities
• Direct activities that support compliance with voluntary, mandatory, and contractual reporting requirements for data acquisition, analysis, reporting and improvement
• Responsible for creation and oversight of standard performance and process improvement methods across all Service Lines
• Serve as subject matter expert, adviser and internal consultant for Service Line leadership in driving quality outcomes with key performance metrics and dashboards that are sustainable and reportable over time

• Identify internal deficiencies or obstacles utilizing in depth data and process analyses; determine root causes; design and implement solutions

Quality Leadership and Integration

• Develop and lead strategic quality, safety and related operational systematic analyses
• Contribute to integration efforts, process redesign, change management, implementation strategies and ongoing performance measurement 
• Collaborate with Compliance, Legal, Clinical Service Lines    and other department leaders on cross-functional event investigation and resolution
• Partner with Regulatory/Accreditation Director on The Joint Commission (TJC) and the Centers for Medicare and Medicaid Services (CMS) standards compliance. Support continuous survey readiness activities
• Collaborate with Regulatory/Accreditation Director on Provider Performance Evaluation (PPE) system, ongoing implementation and improvements
• Responsible for content development and reporting at various enterprise committees (Medical Executive, Compliance, and other clinical department specific) on patient safety and quality topics
• Present quality performance metrics at both internal and external (client facing) meetings
• Lead and/or contribute to additional initiatives as deemed necessary by VP of Quality, Chief Innovation Officer, and/or other ELC Leaders
• Other duties as assigned

Supervisory Responsibilities:

• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth.
• Administers progressive discipline, including corrective action when necessary, to ensure high levels of job performance and compliance with company policy.
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement.
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions.

What you’ll bring to Access TeleCare:

• Master’s degree in health administration or business administration preferred, would accept Bachelor’s Degree if years of healthcare and quality experience exceed >15+
• Preferred Nursing Degree: BSN or higher with active RN license in primary state of residence if applicable
• 10-12 years’ experience in Hospital/Ambulatory/Healthcare leadership role
• 5-7 years’ experience in Quality, Safety & Risk Management
• Active in Professional Organization/s preferred
• Certification as CPHQ preferred, or other related certification (Six Sigma, LEAN)
• Excellent verbal, written, and presentation skills. 
• Ability to clearly and effectively present analyses, recommendations, and visual imaging to internal and external stakeholders. 
• Demonstrated excellence in written reports, business correspondence, policies and procedures
• Ability to effectively respond to requests and inquiries from executives, leadership, staff, clients, patients, and regulatory agencies
• Analytical, problem-solving, and strategic thinking skills 
• Analyze and interpret business information, technical procedures, and/or regulations and translate into tactical plans
• Experience with The Joint Commission Standards & Accreditation Survey process.
• Experience with project management skills supporting and coordinating operational/quality improvement initiatives
• Ability to develop creative and innovative solutions in a work environment that may present limited technology solutions/tools 
• Demonstrated proficiency with Microsoft office programs, such as MS Excel and PowerPoint. 
• Experience with other technology systems preferred (e.g. LucidChart, SalesForce, Box, Slack).
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Flexibility and adaptability in a fast-paced environment.
• Ability to thrive in high growth, fast-paced organization
• 100% Remote based environment 
• Remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration 

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation Policy, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom.

The information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.  

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal