Consultant, Senior Technical Advisor

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Job Description Summary:

At Coca-Cola, we thrive on our ability to make a lasting impact not just on our products but also on the very lives of the people who interact with our brand. We are currently seeking an innovative and resourceful individual to take on the pivotal role of Consultant, Senior Technical Advisor. The ideal candidate will demonstrate a steadfast commitment to optimizing production processes, invigorating our supply chain management, and delivering outstanding customer service that aligns with our organizational values and operational vision.

What You'll Do For Us

• Devising and executing production schedules to harmonize labor, tool, and facility utilization.
• Maintaining insightful oversight of production operations to ensure goals for output, quality, and cost-efficiency are not only met but exceeded.
• Upholding quality standards while reducing wastage and adhering to inventory expectations.
• Expertly managing procurement and planning processes, guaranteeing optimal inventory levels and a flawless flow of materials from suppliers to customers.
• Spearheading actions to refine production methods, integrating tangible inputs into premium finished products.
• Providing unparalleled technical support across various channels including, but not limited to, phone, email, and live chat.
• Proactively partnering with stakeholders both internal and external to comprehensively address customer satisfaction.
• Evaluating and implementing process improvements based on demand fluctuations and performance metrics analysis.
• Taking charge of administrative tasks tied to customer account data and contact information management to enable future communication convenience.

Requirements & Qualifications Needed

• Minimum High school diploma or equivalent GED.
• A proven track record with 3+ years’ experience in customer service or technical support roles.
• Foundational knowledge of equipment installation demands like electrical power, drainage, and spatial organization.
• Technical prowess in equipment maintenance and diagnostic strategies.
• Capability to wield Customer Communications software systems adeptly.
• A customer-centric approach that prioritizes the establishment of productive relationships and the realization of customer-oriented solutions.

What We'll Do For You

• Iconic & Innovative Brands: Work with an array of over 250 esteemed products and some of the world's most popular brands.
• Expansive & Diverse Customers: Collaborate with a varied spectrum of customers daily, ranging from retail & grocery stores to theme parks and restaurants.

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Pay Range:

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.