Job description

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! This position is not eligible for Visa sponsorship.

What We Offer:

Competitive salary
This position offers a hybrid work option! Apply today.
Paid vacation/holidays/sick time - 15 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

What you will do:

As a Light Commercial & Residential Technical Service Manager within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.

This role is a key line of support for our customers and will be involved with the distributor sales, service, training, and warranty personnel to provide that support DS product. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. You will also be required to present product information to internal and external audiences.

How you will do it:

Support Light Commercial & Residential Unitary Distribution channel development within assigned region.
Provide process and personnel training for distributor personnel
Coordinate assigned new distributor technical services launch process
Conduct and communicate detailed warranty system analysis to provide information for discussions with distribution channel partners for warranty claim reductions
Provide Light Commercial Residential product information, knowledge, and application support
Provide critical job site support - Customer satisfaction activities related to Distribution Channel partners, Contractors and Consumers, utilizing customer knowledge, market conditions and product knowledge
Damage and Injury investigation related to Residential product field issues
Applications, start-up/commissioning assignments
Critical problem job site support
Involvement and participation in activities such as Service Advisory council, Technical Service conferences, and distributor/dealer meetings. Spoken or pre-recorded video sessions are required of the RTSM.
Compliment the Light Commercial Residential call center support team, provide Level 3 situational awareness, customer satisfaction criteria and technical support to drive positive business relationships with customers. Use Salesforce Service Cloud, SAS warranty system, SAP and other business tools to provide data and feedback for that technical support.
Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team.
Participate in DS New Product Introduction processes (D3/RCLP) as input for “Voice of the Customer” related to application, installation, commissioning, field problem resolution, etc.

What we look for:

Required

Technical Degree or equivalent education and experience.
Minimum 5+ years in field service, sales, product engineering and/or related role.
Experience in a training role related to HVAC.
Knowledge of equipment selection and application, installation requirements, service and troubleshooting processes, etc.
Strong interpersonal skills (communication) and decision-making ability. Experience speaking in front of large audiences.
Problem resolution skills, customer relationship management, meeting facilitation and management.
Up to 25% to 50% travel required.

Preferred

Knowledge and experience with SAP, Salesforce and SAS systems.

#HVAC

#Service

#Remote

#LightCommercial

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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