Technical Implementation Specialist

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

As a member of our Implementation team, you will play a pivotal role in supporting new customer implementations. You will take charge of the technical aspects of onboarding, ensuring a seamless migration of data to ABC Glofox’s systems.

In this cross-functional role, you will act as a project manager, collaborating directly with customers to deliver successful outcomes.

WHAT YOU’LL DO:

• Use scripts and internal tools to create and update default accounts for new customers based on predefined configurations.
• Collaborate with customers to understand their data needs, review data prior to migration, and ensure smooth project execution.
• Conduct testing procedures for pilot migration projects to validate data accuracy, consistency, and alignment with client specifications.
• Manage membership and payment migrations during implementation.
• Perform data profiling and quality assessments to identify and resolve inconsistencies, anomalies, or errors.
• Contribute to the development of best practices, standards, and guidelines for future data migration initiatives.
• Generate reports and provide stakeholders with updates on the status of migration projects, highlighting challenges and risks.
• All applicants must be able to work from our Hyderabad office 2-3x a week 

WHAT YOU’LL NEED:

• Bachelor’s degree in computer science, IT (preferred)
• 2–3+ years’ experience in SaaS implementation or migrations
• Proficiency with spreadsheets and other relevant file formats, with the ability to cleanse and transform data according to business rules and migration guidelines.
• Strong analytical and problem-solving skills, with the ability to work independently.
• Experience in data field mapping, requirements gathering, and understanding functional rules and logic (preferred).
• Excellent organizational skills, attention to detail, and the ability to manage multiple projects and workstreams while maintaining clear communication and support.
• High emotional intelligence and interpersonal skills for working with diverse stakeholders, including clients, sales teams, onboarding, and customer success teams.
• A team player with a positive mindset and a drive for delivering exceptional customer outcomes.

WHAT’S IN IT FOR YOU:  

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset  
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! 
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam  
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!  
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement  
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.  
• Medical/Dental/Vision coverage  
• EAP – we get you help when you need it. Period.  
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16  
• And more! – so many benefits we couldn’t even fit them all here! 

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com  

ABOUT ABC: 

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. 

 
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). 
#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!