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Attendee Support Specialist - Contract April 2015 - December 2025

fully flexible
Remote: 
Full Remote
Contract: 
Fixed term
Salary: 
2 - 58K yearly
Work from: 
United States

Opus Agency logo
Opus Agency Marketing & Advertising SME https://www.opusagency.com/
501 - 1000 Employees
See all jobs

Job description

Description
Position at Opus

 

Position Description

 

Position/Title: Attendee Support Specialist (contract)
Department:  Event Technology and Registration 
Reports to:  Sr. Director, Attendee Support
Location: Remote
Employment Type: Full-time, Hourly, Non-Exempt
Travel Requirements: May include up to 5% (travel required Nov. 28-Dec. 5th)
 
OPUS AGENCY 
Opus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences.

Our Event Technology and Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As an Attendee Support Specialist, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future.
 
WHAT WE ARE LOOKING FOR 
The Attendee Support Specialist is responsible for assisting and executing tasks related to event registration customer service, which includes answering and directing incoming calls, email, and online chat from attendees, clients, hotels, and team members, pulling reports, and other projects as assigned. 
YOU SHOULD HAVE 
  • Display strong critical thinking, organizational, and analytical capabilities.
  • Ability to effectively prioritize workload on multiple projects & events simultaneously.
  • Excellent communication skills including active listening.
  • Portray professional presence through superior communication, presentation, promptness, and appearance.
  • Ability to solve practical problems.
  • Ability to maintain high levels of confidentiality.
  • Ability to learn new platforms quickly.
  
ESSENTIAL RESPONSIBILITIES 
  • Answers and directs incoming calls and emails from attendees, clients, vendors, and team members.
  • Provides excellent customer service to attendees, clients, and vendors.
  • Maintains understanding of event information and processes, including registration fee processing and hotel reservation management.
  • Is well-versed in customer service tools and resources
  • Maintains a thorough knowledge of registration web sites/tools and event details.
  • Completes tasks as assigned by event project managers
  • Update resource guides.
  • Uses historical knowledge and expertise of event processes to train and supervise event-specific customer service teams
  • Operates independently and identifies appropriate solutions
  • Assists in streamlining event customer service team resources, specifically across the larger events.
  • Effectively uses company resources to organize and relay information needed by team members.
  • Handles all proprietary information as confidential.
  • May assist with tracking accessibility requests and meal requests and ad hoc audits (reporting).
 
SUPERVISORY RESPONSIBILITIES 
None 
COMPETENCIES 
  • Microsoft Office suite program experience, especially Microsoft Excel
  • Demonstrate strong verbal and written communication, presentation skills and quantitative abilities.
  • Strong project management skills.
  
WHAT YOU CAN EXPECT IN RETURN  
  • Temporary position with potential for contract extension or conversion
  • A collaborative, inclusive and enthusiastic team
  • Flexibility in work schedules
 
HOW WE’LL TAKE CARE OF YOU
 
Our job titles may span more than one career level. The starting compensation for this role is between $25.00/hour and $30.00/hour. Our ranges are based on third-party national average market compensation analysis. The actual compensation is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The compensation range is subject to change and may be modified in the future.

NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
  
PHYSICAL REQUIREMENTS: 
 
Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed. 
 
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 
  
OTHER DUTIES AND ACKNOWLEDGEMENT 
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
#LI-Remote 
 

Required profile

Experience

Industry :
Marketing & Advertising
Spoken language(s):
Maltese
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementRegistration

Other Skills

  • Customer Service
  • Critical Thinking
  • Communication
  • Analytical Skills
  • Active Listening
  • Microsoft Excel
  • Organizational Skills
  • Microsoft Office
  • Problem Solving
  • Client Confidentiality
  • Teamwork
Are you interested?

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