Senior Field Service Superintendent Engineer, 4-stroke
Parts and Field Service is now looking for an enthusiastic Senior Field Service Superintendent Engineer to join our skilled team in the United States of America.
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
What will you be doing?
The position is open to experienced applicants, to fully support external and internal customers in the region, as well as various other time zones. Remote work is available for qualified candidates.
This position reports to the Coordinator Field Service Resources.
Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.
Accountabilities:
In this position, you will perform Service activities (such as troubleshooting, inspections, overhauls and repairs) on 4-stroke marine diesel engines. You will also oversee and coordinate field service resources and activities at project sites, ensuring efficiency and customer satisfaction.
For us to be the best match, we expect you to have significant technical experience in reciprocating engine repair and overhaul.
You will also have a safety-first attitude.
Duties and Responsibilities:
- Coordinates and supervises field service projects, acting as a leading technical expert in the field, planning activities, and managing resources and schedules to meet customer requirements.
- Conducts field audits to assess field service capabilities and operations, ensuring alignment with plans and customer expectations.
- Provides expert technical guidance and support to field service teams, ensuring adherence to quality standards and processes. Mentors and develops field service personnel, promoting skill enhancement and professional growth.
- Manages communication between field location and the company to ensure up-to-date shared awareness of activities, efficient coordination and decision making.
- Acts as a primary point of contact for customers, sharing information, identifying and resolving customer needs, and fostering strong customer relationships.
- Perform advanced mechanical, as well as electronic & automation and system integration related troubleshooting on 4-stroke engines and ancillary equipment.
- Interact professionally with customers during the work execution.
- Commissioning of service products.
- Perform internal and external progress status of the assigned work.
- Assistance in creating the Service Work Reports.
- Ensure that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
- Follow-up and report on the status of work orders to customers and/or internal stakeholders.
- Continuously seek solutions according to best practices.
To be successful in this role, we expect you to have:
- Relevant technical education or qualifications as a combination of education and experience.
- 15+ years technical experience in reciprocating engine repair and overhaul with practical problem-solving skills.
- Proven experience in installation, operation and maintenance of turbochargers, pumps, heat exchangers, fuel systems, lubrication systems, cooling systems.
- Interact professionally and deliver solutions to customers during the work execution.
- Expert level experience on medium speed 4-stroke engines.
- Experience in working with electrical systems beneficial.
As an ideal candidate, we expect you to have:
- High integrity
- Passionate about people
- Customer focus
- Strong focus on quality and safety
- Excellent communication skills (verbal and written) in languages needed to support the team
- Good negotiating skills
- Strong organizational skills
- Team player mindset
- Ability to lead persons of different cultural backgrounds
Travel Requirements:
This position requires a 80% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.
Why you & us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely.
That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
Contact & next steps:
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.
Last application date: 03/03/2025
At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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