Escrow PMI Specialist

Description

Escrow PMI Specialist supports the daily administration payment and processing of tasks within the Escrow PMI Department.    This individual is responsible for performing all PMI functions and meeting requirements as established by management while adhering to quality work and productivity quantitative goals.   Knowledge of mortgage servicing specifically in PMI processing is preferred and more broadly mortgage servicing as it relates to general escrow functions and impacts to the customer. This individual must be able to meet customer satisfaction levels in World Class Manner for PMI Vendors and UHM customers.   This role requires updating procedures and training tools where regulatory change may necessitate adjustments to the UHM Policies and Procedures.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES:

 Demonstrates adherence to the UHM Code of Conduct.

• Daily ensure SLAs are met, productivity goals are achieved, and the efficiency within the Escrow PMI Team is maximized.
• Communicate with the other team members and other internal partners concerning any issues that may result from service requests.
• Provide assistance to new hires while training is being conducted, accept calls and make outbound calls to customers to answer questions they have about the servicing of their PMI service request.
• Maintain a working knowledge of posted Human Resources Policies and Procedures.
• Work closely with trainers and training department to develop job aides/training materials/tools for use amongst team or interdepartmentally to establish consistency throughout the team.
• Assist in onboarding newly hired partners.
• Execute other duties and special projects, as assigned.

Qualifications

EDUCATION & EXPERIENCE

• 1-2 years of experience in a mortgage servicing functional department with demonstrated accomplishments of contributions to continuous improvements is preferred.
• Multiple mortgage servicing department experience preferred

SKILLS REQUIRED

• Proficiency in Microsoft Office, specifically Word, Excel and PowerPoint.
• Ability to learn and become proficient using systems required for the role assigned.
• Attention to detail.
• Demonstrates commitment to and accepts responsibility for their work.
• Personal Organization.
• Adaptability, flexibility, and dependability.
• Ability to multi-task and meet strict deadlines and goals in a fast-paced environment.
• Uses sound judgment, problem-solving ability, and able to monetize efficiency gains.
• Good written and verbal communication skills

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.