At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Crozier Community Manager is responsible for growing and maintaining a structured and organized online community aligned with the growth directives set out for the organization. The CM is responsible for building and maintaining a positive online community around the Crozier brand by actively engaging with new customers, managing existing relationships, managing customer databases across social channels, media platforms, creating and curating content, conducting trend analysis, regular reporting, responding to comments and inquiries, and facilitating meaningful interactions to promote the brand service offering; essentially acting as a liaison between the company and it's community.
Key responsibilities of the Community Manager include:
Social media management:
Monitoring and responding to comments, messages, and mentions across various social media channels in a timely manner.
Community engagement:
Initiating conversations, running contests, polls, and live events to encourage active participation within the community.
Brand voice and messaging:
Ensuring all communication aligns with the company's brand identity and tone of voice.
Community analytics and reporting:
Tracking key metrics like reach, engagement, sentiment analysis, and identifying areas for improvement.
Crisis management:
Identifying and addressing negative feedback or issues promptly to mitigate potential damage to the brand.
Trend analysis:
Staying updated on industry trends and identifying opportunities to leverage relevant topics and conversations.
Community feedback collection:
Gathering feedback from community members to inform product development and marketing strategies.
Collaborations and partnerships:
Identifying potential collaborations with influencers or other relevant communities to expand reach.
Content creation and curation:
Developing engaging content like posts, articles, videos, and graphics for social media platforms to foster community engagement.
Skills :
Social media expertise: Deep understanding of various social media platforms and their best practices.
Analytical skills: Ability to interpret data and use insights to inform community strategy.
Problem-solving skills: Effectively handling negative feedback and resolving community issues.
Creativity: Generating innovative ideas to keep the community engaged and excited.
Brand awareness: Thorough understanding of the company's mission, values, and product offerings.
Time management: Prioritizing tasks and effectively managing a busy workload.
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