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Partner Support Agent, SEA (all genders)

fully flexible
Remote: 
Full Remote
Work from: 
Indonesia

Offer summary

Qualifications:

Experience in customer support, Strong problem-solving skills, Familiarity with B2B technology platforms, Excellent organizational abilities.

Key responsabilities:

  • Handle incoming requests from partners
  • Collaborate with multiple teams for inquiry resolution
  • Drive process improvements
  • Advocate for feature enhancements

Distribusion Technologies logo
Distribusion Technologies Information Technology & Services Startup http://www.distribusion.com/
51 - 200 Employees
About Distribusion Technologies
We make ground transportation accessible. Distribusion is the technology platform providing access to ground transportation worldwide, enabling a better travel experience from search to settlement. We developed the first global B2B booking API and the largest network of carriers and retailers in the industry. Through our platform, global travel brands connect with hundreds of bus, airport transfer, train and ferry providers. Travel retailers use our API to access the largest content while carriers benefit from a full end-to-end booking solution. We continuously look for smart, versatile and digital-native individuals to help us develop what is to become the world’s standard for ground transportation. Check out our exciting job opportunities and join our fast growing team here: http://jobs.distribusion.com/
See all jobs

Job description

Distribusion is the world’s leading ground transportation marketplace and gives travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond


Distribusion is quickly expanding globally and looking for a Partner Support Agent to join the Operations team to drive quality improvements and projects of the key partnerships.

What you will do:

  • Handle incoming requests from partners regarding bookings with efficiency and accuracy.

  • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

  • Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity in South East Asia.

We are a remote-first company, with teams located around the Globe and our HQ office in Berlin where the team often meets in the office.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business DevelopmentProject ManagementProcess Improvement

Other Skills

  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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