Care Advocate I

Work Remote within WA, OR, ID, UT

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For:

Every day, Cambia’s dedicated team of Care Advocates are living our mission to make health care easier and lives better. The Care Advocates encourages engagement in health-related activities and programs and provides appropriate referrals to internal or external services and resources.

What you Bring to Cambia:

The Care Advocate I participates in the integrated approach to care management for members.  This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team.  The position works with members to achieve their personal health outcomes by removing barriers and providing support and education. 

Qualifications:

• High school diploma

• Medical certification - Certified Nursing Assistant (CNA) or Medical Assistant preferred

• 3 years of experience in health plan Customer Service, Clinical Intake, Provider office, or an equivalent combination of education and experience

Skills and Attributes:

•  Effectively interact with a wide variety of individuals on highly sensitive topics, providing excellent customer service through listening, patience, empathy, and maintaining confidentiality.

• Possess general organization, data entry, and administrative skills, with the ability to effectively handle multiple tasks and prioritize workload.

• Proficient in general computer skills, including Microsoft Office, Outlook, Internet search, and basic knowledge of medical terminology.

• Able to work independently, prioritize work, meet deadlines, and achieve operational standards, with the ability to research and problem-solve in a creative manner to reach a solution.

• Willing to work a varied schedule, including early evenings, and able to identify when it is appropriate to refer to others, maintaining confidentiality and professionalism in all interactions.

What You Will Do at Cambia

• Initiates outbound telephone calls or emails to members identified for the Regence Care Management Programs for defined care gap initiatives. 

• Utilizes motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs.

• Educates members by providing the tools and information they need to adhere to nationally recognized preventive screenings, discharge and treatment plans.

• Works with a Care Manager to assure that member needs are met through identification and referral to appropriate resources.

• Makes referrals to licensed clinical staff as appropriate. 

• Utilizes the applicable care management platform to appropriately record and track member interactions.

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