Sr. Broker Sales Support Analyst

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: This position supports Ambetter Brokers and the Sales team with commission & contracting related questions, which are not limited to, in-depth analysis of the issues, which requires exceptional skills to accurately communicate the findings back. Collaborating with other internal teams, including the Sales team, on member related issues that are identified by the Ambetter Brokers and initially reported to the Broker & Sales Support team, ensuring initial research is completed and documented, following up until a resolution is obtained. Partnering with the Sales team to make outreaches to their brokers, in an attempt to secure and retain membership, to ensure organizational goals are met. Assists with projects, i.e., Investigates Department of Insurance (DOI) complaints and gathering official statements from Brokers, User Acceptance Testing (UAT).

• Administer the process of reviewing the submitted Agent of Record change forms to determine if the form/s should be processed or forwarded to be further investigated.
• The employee is responsible for the investigation of the form to validate the information received and have the ability to deny or approve as needed.
• Research and analyze complex commission issues in determining if a Broker should be paid commissions.
• Responsible for authorizing the Broker to be paid or not paid based on their evaluation.
• Serves as a subject matter expert for the assigned function to ensure operational performance
• Diagnose problems and identify opportunities for process improvements
• Create and update department policies and procedures
• Performs other duties as assigned
• Complies with all policies and standards

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act