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Information Communications Technician (Apprentice)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Internships
Salary: 
25 - 25K yearly
Experience: 
Junior (1-2 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Eager to start a career in IT, Looking for hands-on experience, Motivated for technical learning.

Key responsabilities:

  • Act as first point of contact for users
  • Assist in providing technical support

The Royal Society logo
The Royal Society Non-profit Organization - Charity SME https://royalsociety.org/
51 - 200 Employees
About The Royal Society
The Royal Society is the world's oldest scientific academy in continuous existence, and has been at the forefront of enquiry and discovery since its foundation in 1660. The backbone of the Society is its Fellowship of the most eminent scientists of the day, elected by peer review for life and entitled to use FRS after their name. There are currently more than 60 Nobel Laureates amongst the Society's approximately 1400 Fellows and Foreign Members. Throughout its history, the Society has promoted excellence in science through its Fellowship and Foreign Membership, which has included Isaac Newton, Charles Darwin, Ernest Rutherford, Albert Einstein, Dorothy Hodgkin, Francis Crick, James Watson and Stephen Hawking. The Society is independent of government, as it has been throughout its existence, by virtue of its Royal Charters. In 1663, The Royal Society of London for the Improvement of Natural Knowledge was granted its Arms and adopted the motto "Nullius in verba", an expression of its enduring commitment to empirical evidence as the basis of knowledge about the natural world. The Society's activities include influencing science and education policy, funding leading researchers, publishing journals that span all the sciences and the history of science, and the provision of science communication activities for a variety of public audiences.
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Job description

Job Scope:

We are looking for an enthusiastic and motivated Information Communications Technician Apprentice to join our IT department. This is an exciting opportunity for someone who is eager to start a career in IT and gain hands-on experience while working towards a qualification in Information Communications Technology. The apprentice will work closely with the Support Engineer and other IT staff, learning the ins and outs of IT support and gaining exposure to various aspects of technology within our organisation.

Responsibilities:

Hands-on IT Support
• Act as the first point of contact for internal users under the guidance of the Support Engineer.
• Assist in providing technical support to users via chat, phone, email, and face-to-face interactions.
• Learn to resolve basic software and hardware issues for users.
• Support troubleshooting of network and connectivity issues.
• Assist in responding to infrastructure alerts and maintaining backup systems.

User Support and Service Provision
• Assist in onboarding and offboarding users, ensuring all IT setups are completed.
• Help in researching solutions to common IT problems and documenting step-by-step instructions.
• Contribute to preparing user-friendly articles to resolve common issues.
• Assist in managing access permissions on various systems such as Microsoft Office 365.
• Support the setup and configuration of desk workstations.

Operational Support
• Learn and follow established procedures and protocols.
• Assist in updating the ticketing system to reflect the status of support requests.
• Help maintain and update IT documentation and procedures.
• Escalate unresolved issues to senior IT staff when necessary.
• Participate in continuous improvement activities by identifying potential improvements to services.

 

 

Reports to: Head of IT Services

Salary: £25,207

Contract type: 18 Month FTC

Hours: 35

Location: Carlton House Terrace, London, SW1Y 5AG plus the option for some hybrid remote working
Closing date for applications: Midnight 23rd February 2025

Interviews will be held: WC 3rd March

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Non-profit Organization - Charity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Engineering DocumentationSystem Level TroubleshootingNetwork ConnectionsBackup AdministrationMicrosoft 365

Other Skills

  • Troubleshooting (Problem Solving)
  • Self-Motivation
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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