Job description

As our Phone Sales Superstar for India, you will have full access to our backoffice, enabling you to monitor newly registered, inactive, and potential VIP players daily. Your mission is to initiate proactive phone and Telegram interactions, drive First Time Deposit (FTD) conversions, and boost deposit amounts while enhancing overall Net Revenue.

These are your responsibilities:

Daily review of player segments (new, inactive, potential VIPs) via backoffice.
Engage players through phone calls and live chat on Telegram, building strong relationships.
Motivate inactive and newly registered players to deposit and play.
Collaborate with departments (Payments, CRM, VIP, Affiliate) to resolve issues efficiently.
Assist with account verifications and resolve common issues like deposit/withdrawal delays and bonus queries.
Provide regular updates on performance metrics and suggest process improvements.

This is what we expect from you:

Passion for iGaming and an affinity for sales.
Excellent verbal and written communication skills in Hindi and English.
A proactive, energetic, and can-do attitude with a strong problem-solving mindset.
Ability to manage multiple interactions simultaneously while maintaining high service levels.
Familiarity with sports and casino betting terminology is a plus.

This is what we require from you:

Previous experience in a customer support role with a sales focus in the sports or betting industry.
Sales call center experience is an advantage.
Flexibility to work weekends and public holidays as needed.

This is why you should choose us:

Fully remote
Competitive salary packages
Profit sharing
Sports/gym allowance
Free therapy session
Birthday gifts :-)
Career growth and development
Multicultural team
25 days paid vacation days
Great work-life balance and flexibility

Meet Milan – Your Country Manager for India:

Hi, I'm Milan, the Country Manager for India at Multiverse. I'm originally from Serbia and hold a degree in Economics. I've always been drawn to the field of sales, occasionally straying into operational roles, but I've realized that my true calling lies in sales. :) I'm an extrovert with an open mind, passionate about psychology and understanding decision-making processes. When it comes to leadership, I lean towards a transformational style. I create an environment where the team feels comfortable sharing their ideas, opinions, and suggestions.

Meet your team:

Our team comprises smart and proactive individuals from different nationalities, all with a results-oriented mindset and strong communication skills. The team collaboratively works on onboarding new partners and developing sales and marketing strategies to achieve the best results and market penetration in India.

Application process:

1. Submission of application:

Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

2. Psychometric testing

Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

3. Interview stage:

Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

4. Final decision:

Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.

We look forward to receiving your application and embarking on this journey together at Multiverse! :-)

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