Tele-Interviewer

Description

Dynacare Insurance Solutions is currently looking for 2 PERMANENT FULL TIME Tele-Interviewers to join our team.

Deadline application for internal candidates is Thursday February 13,2025.

The position is 100% remote, with benefits, and training is paid by the employer.
Working hours are Tuesday to Friday from 1pm to 9pm EST and Saturdays from 9am to 5pm ES

Are you our next Tele-Interviewer?

What you will be doing

As part of their job, the Tele-Interviewer works in a call center and collaborates with a team to provide a high level of customer service for our clients in the insurance sector. The selected candidate will be responsible for:
• Completing medical questionnaires
• Providing excellent customer service and answering customer questions
• Making appointments in a courteous and professional manner
• Following up with customers to obtain missing medical information in their file while respecting the confidentiality of their private information

What YOU bring to the role
• Minimum of one (1) year of experience in customer service
• Bilingualism (French/English) an asset
• Demonstrated proficiency with Word, Excel and Outlook at an intermediate level.
• Typing speed at least 60 words per minute.
• Ability to speak on the phone and document simultaneously
• Ability to prioritize and work in a results-oriented environment.
• Ability to work alone or in a team to achieve departmental objectives.
Assets:
• College diploma in a related field (e.g. Health Sciences) or post-secondary education.
• Experience in the healthcare field is an asset
• Working knowledge of medical terminology is an asset.
• Any other spoken and written language is an asset
• Must enjoy continuous learning

DNA of an ideal Dynacare employee
I make a positive impact on people’s lives. I am an empathetic and supportive team member who is passionate about quality and continuous improvement.
• Empathetic — I genuinely care about the well-being of my colleagues, patients and customers.
• Supportive Team Member — I know I play a key role in the success of the Dynacare team. I am comfortable in a changing environment and can manage multiple priorities simultaneously.
• Passion for quality and continuous improvement — I am always looking to improve and solve problems. I am detail-oriented, flexible and enjoy finding opportunities for development.

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities      
• Access a health and wellness benefits program that supports you and your loved ones      
• Grow and thrive with a dynamic, successful company through internal mobility opportunities      
• Invest in your future through RRSP match benefits and an employee stock purchase program       
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all