Remote RN Health Home Service Coordinator

Description

Summary of Position:

Proven customer support experience or experience as a client liaison. Strong phone contact handlingskills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Essential Duties and Responsibilities

These include the following: (Other duties may be assigned)

• Performs Outreach Activities for the purpose of enrollment for clients in the health home

• Assisting with Angel Link client queries and admissions procedures

• Managing the admissions and coordination for the health home population

• Maintaining relevant records and documentation as required.

• Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.

• Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.

• Works the after-hours on call phone on some days after normal 9a-Sp office hours including
weekend and holidays per business need.

• Performs other duties as assigned

Performance Responsibilities:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee.

• Exercise necessary cost control measures.

• Strive to maintain positive internal and external customer service relationships.

• Demonstrate effective communication skills by conveying necessary information accurately,
listening effectively and asking questions when clarification is needed.

• Must be able to be depended upon to plan and organize work effectively and ensure its completion.

• Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.

• Expected to meet all productivity requirements.

• Must be able to demonstrate team behavior and must be willing to promote a team-oriented
environment.

• Must always represent the organization professionally.

• Just be able to demonstrate initiative, strive to continually improve process and relationships.

Qualifications:

Education: High School Diploma

Experience: 3+ years of Customer Service experience

Other Requirements: Positive communication skills and ability to interact with people. 

Performance Requirements: 

• Knowledge of organization policies, procedures, systems.
• Superior interpersonal skills.
• Skill in written and verbal communication.
• Ability to handle confidential information with discretion and adapts to competing demands. 
• Ability to think strategically, solve problems and propose solutions.
• Ability to competently use Microsoft Office, including Word and Excel.
• Organized and detail-oriented self-starter. 
• Strong sense of personal integrity 

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Pay Range : $22/hr