Senior Account Executive, Client Services

Description

What You’ll Do  

Are you passionate about healthcare communications and leading teams to success?  As our Senior Account Director, you will work autonomously to develop and build client relationships with our client organizations. Your main goal will be to increase visibility of our core capabilities and to demonstrate the strategic value Vaniam Group brings to our client partnerships. You will lead and mentor the junior account team, working to retain talent and guide our team to ensure it delivers value.  

A Day in the Life  

• Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seeks opportunities for further account development 
• Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s) 
• Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations 
• Develop new Vaniam Group Product Offerings 
• Keep internal team informed of changes in client/competitive climate 
• Oversee the development of proposals and tactical plans 
• Seek opportunities to grow current accounts and new accounts connected with client 
• Staff, manage and mentor account teams as well as effectively manage relationships upwards to senior management 
• Provide strong account leadership – effectively directing and motivating team members to accomplish desired goals and maintaining client expectations 
• Solve client issues, independently moderating conflicts with significant complexity and political sensitivity 
• Communicate and advocate for Vaniam Group point of view 
• Ensure work is completed within budget by project 
• Monitor fee performance to encourage/ensure account profitability 
• Prepare and expertly present account forecasts 
• Seek to optimize the agency’s services, processes, deliverables, and internal resources 
• Has thorough knowledge of client contract and procurement process and its implications 
• Other duties may be assigned to help drive deliverables within this role 

What You Must Have  

• Ability to travel (US and ex-US) up to 40% of the time  
• Is flexible, adaptable, and “cool under pressure” 
• Ability to work on a large variety of global and US projects across multiple accounts 
• Results-oriented mindset with a commitment to accountability 
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients 
• Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx and/or Zoom 
• Excellent oral and written communication skills 
• Demonstrated leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks  
• Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem solving solutions 
• Strong organizational skills and attention to detail 
• Ability to retain and protect confidential client and company information 

What You Might Have, but isn’t required  

• Experience working with cloud based systems such as Egnyte 

The Team You’ll Work Closest With 

You will work closely with your direct team as well as your Executive Director.  You will also be partnering with other departments within Vaniam Group such as Program Services and Project Management to accomplish perfect execution of Vaniam Group and client projects.   

Why You Will Love Us  

• 100% Virtual Environment – Work from Home! 
• Fantastic Culture – Based on the Evergreen 7Ps  
• Health Benefits – Medical, Dental, and Vision  
• Focused on Your Financial Future – 401(k) with Company Match 
• Investment in You – Ample opportunity to grow your career 
• Work/Life Balance – Paid vacation time for rest and relaxation 
• Social Responsibility – Volunteer Time Off for community involvement 
• Passion in what we do – Serving clients focused on Cancer and Blood diseases 

About Us  

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping clients in the oncology and hematology marketplace. Founded in 2007, we are the workplace of the future – now. Operating in a 100% virtual environment, we harness the talents and expertise of our team without geographic or time-zone constraints. We measure success by how well we deliver on our mission and the happiness of our people and our clients. Join us!