. Non-Voice Chat Process Jobs (Full-Time/Part-Time)

For more information can talk to to HR- +91-8376075395

Non-Voice Chat Process Jobs (Full-Time/Part-Time) Job Description

Job Title: Non-Voice Chat Process Associate (Full-Time/Part-Time)

Location: [Insert Location or Work from Home Option]

Job Type: Full-Time/Part-Time

Job Summary:
We are seeking highly motivated individuals for the role of Non-Voice Chat Process Associates. In this position, you will engage with customers via text-based communication channels such as live chat, email, or chatbots, assisting them with their queries and providing them with effective solutions. The job is ideal for candidates who excel at written communication and are comfortable working in a digital environment, offering customer support, technical assistance, and other related services.

Key Responsibilities:

1. Customer Assistance:
   • Handle inbound and outbound customer queries via chat platforms, ensuring timely and accurate responses to customer inquiries.
   • Provide detailed and easy-to-understand responses to customer issues, whether related to products, services, account management, or technical difficulties.
   • Assist customers in troubleshooting, providing information, and resolving problems through the chat medium.
2. Documentation & Reporting:
   • Accurately record all customer interactions, ensuring that all information provided during chats is documented clearly in the system for future reference and follow-up.
   • Maintain detailed records of customer issues and the steps taken to resolve them, ensuring high accuracy.
3. Issue Resolution:
   • Address customer concerns promptly, follow up on unresolved issues, and work to resolve complaints or technical difficulties effectively.
   • Escalate complex issues to senior team members or appropriate departments when necessary.
4. Product and Service Knowledge:
   • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and assistance.
   • Attend training sessions to learn about new products and features, ensuring you remain well-informed about the companys offerings.
5. Performance Metrics:
   • Achieve individual targets for response times, resolution rates, and customer satisfaction scores.
   • Contribute to team performance by meeting and exceeding goals related to response efficiency, chat quality, and customer satisfaction.
6. Customer Engagement:
   • Foster positive relationships with customers through proactive communication, empathy, and professional demeanor.
   • Ensure that every interaction is handled in a courteous and professional manner, leaving customers with a positive impression of the company.

Qualifications and Skills:

• Education: A minimum of a high school diploma (12th grade) is required. A bachelor's degree in any field is preferred.
• Experience: Prior experience in customer support, chat support, or a similar role is an advantage but not mandatory.
• Communication Skills: Excellent written communication skills, with the ability to express ideas clearly and concisely through chat.
• Problem-Solving Abilities: Strong critical thinking and problem-solving skills with the ability to resolve issues efficiently.
• Tech-Savvy: Comfortable with using computers and digital platforms to communicate with customers.
• Time Management: Ability to manage time effectively, handle multiple chats, and meet deadlines in a fast-paced environment.
• Customer-Centric: A passion for helping customers and delivering exceptional service.

Benefits:

• Competitive salary and benefits package.
• Flexible working hours (Full-Time or Part-Time options available).
• Work from home (if applicable).
• Opportunity for career growth and advancement.
• Supportive work environment with training and development programs.

Working Conditions:

• Full-time positions may require flexible hours, including evenings, weekends, or holidays depending on the business needs.
• Part-time positions typically offer more flexible hours.
• This role may require working on weekends or holidays to ensure uninterrupted customer support.

For more information can talk to to HR- +91-8376075395