Director, Implementation Engineering

About Us 

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! 

Position Overview  

This position will be responsible for leading Thrive’s Implementation Engineering teams while continuously evaluating and enhancing processes for scale.  The objective of the Implementation Engineering org at Thrive is to deliver Thrive engineering solutions to both support the deployment of Thrive services and meet the evolving technology need and business requirements of its clients.  The ideal candidate should have the rigor to maintain process and standards with the goal of enhancing the client experience during project implementation and beyond.  

Primary Responsibilities  

• Oversee multiple teams within Thrive’s Implementation Engineering organization, ensuring the delivery of professional services and project engineering to Thrive clients.  

• Develop project scopes and products with standardized pricing, workflows and outcomes  

• Serve as a management escalation point  

• Collaborate with functionally adjacent teams within Thrive on process design and efficiency enhancements  

• Build and maintain a positive team culture focused on enriching the client experience  

• Build and maintain a management structure focused on accountability and perpetual improvement of processes and standards  

• Hire, train and mentor Implementation Engineering Managers  

• Effectively communicate with Sales, Account Management, Solution Architects and Project Managers to explain project process, statuses, requirements, etc.  

• Perform managerial and administrative responsibilities including client service escalations and PTO/expense reviews and approvals   

Qualifications  

Minimum  

• Bachelor’s Degree or equivalent combination of education and relevant work experience.   

• 2-4 years management experience  

• Advanced experience (4+ years) across the following technologies:  

• Microsoft 365 Suite of Services  

• Public Cloud, specifically Azure Infrastructure  

• Private Cloud, specifically VMWare hypervisors  

• Network Infrastructure, specifically Fortigate firewalls and Meraki cloud solutions  

• Experience implementing Managed Service and Information Technology solutions  

• Expert understanding of cloud computing, networking, cyber security concepts and best practices  

Preferred  

• 1-2 years experience using ServiceNow (or other project management software)  

• 4+ years experience implementing, supporting and/or managing Telephony Infrastructure, namely Teams Voice and 8x8  

• Experience in ITIL methodology and change management processes