Position Summary
The Senior Systems Specialist, Operations is responsible for designing, implementing, and optimizing Project Management Information Systems (PMIS) for PMA’s clients. This role involves leading the full lifecycle of PMIS deployment, from assessing client needs and defining requirements to configuring systems, facilitating adoption, and ensuring long-term performance. Additionally, the specialist will play a key role in business development by identifying and pursuing opportunities to expand PMA’s PMIS services. This position requires deep expertise in system architecture, data migration, and process improvement, as well as strong project management and client engagement skills.
Organizational Responsibilities:Project Management & CommunicationLeads the project and stakeholder requirements process: o Identifies current client processes. o Identifies tools, roles, and actors. o Conducts gap analyses. o Identifies requirements. o Recommends strategies.Develops approaches to implementation during design, testing, implementation, training, and rollout.Documents process, business, technical, and system design requirements.Leads the translation of documented business requirements into system configuration.Partners with key organizational stakeholders to understand their needs; designs/configures PMIS systems accordingly.Leads utilizing project management best practices; adheres to established timelines and budgets.
Change Management Supports the development of comprehensive training plans and related documents (e.g., user guides, job aids, training materials, test cases, user acceptance test plan); facilitates user adoption and proficiency with new PMIS systems.Develops and implements change management strategies to mitigate resistance and promote user buy-in.Provides ongoing support to users after system launch and troubleshoots issues.Documents project activities, milestones, and lessons learned; drafts technical and procedural documentation.
Systems & DataDevelops data migration strategies.Manages data migration from legacy systems to new PMIS; verifies data integrity and accuracy.Collaborates with vendors to customize system settings, workflows, and integrations that align with client requirements.Escalates complex problems to appropriate client and vendor departments, provides timely client updates, and addresses concerns effectively.Monitors system performance and identifies opportunities for ongoing optimization.Other duties as assigned.
Business DevelopmentIdentifies prospective PMIS implementation opportunities with both existing and new clients. Engages with clients and industry stakeholders to promote PMA’s PMIS capabilities and drive business growth. Supports proposal development, presentations, and demonstrations for potential clients. Maintains industry knowledge and awareness of emerging trends to enhance PMA’s offerings. Establishes and nurtures long-term client relationships to generate recurring and new business.
ExpectationsDisseminates solid understanding of PMA’s products, services, customers, etc.Identifies, supports, and monitors prospective growth opportunities. Demonstrates advanced knowledge of core domain concepts that serve as the basis for being considered a subject matter expert and helping others level up.Demonstrates advanced proficiency using and applying requisite domain tools & techniques to achieve the highest levels of performance and help others level up.Identifies and pursues specific opportunities to deepen and broaden domain knowledge and skills, including those in a parallel domain.Seeks opportunities to improve existing processes within the domain.Demonstrates the highest levels of initiative, commitment, logical analysis, judgment, decision-making, and forecasting in solving problems and making recommendations.Maintains the highest levels of personal productivity.Demonstrates predictable and reliable attendance.Position QualificationsMinimum 10 years of experience in implementing and managing of critical IT Systems.Bachelor’s degree in computer science, information technology, project management, or related field. PMP or similar project management certification preferred.Exceptional embodiment of the PMA DNA and core values. Additional Requirements
Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.
Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.
About PMA
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a “Best Place to Work.”
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
EOE, including persons with disabilities and veterans.
VEVRAA federal contractor.
