Kafka Engineer - Sr Platform Engineer

Job Summary:

Sr. Platform Engineer - Kafka 

THE TEAM

Join ticketmaster’s Data Platform team and become an integral core member of a group supporting the world’s largest ticketing system. We are continuing to build a new generation of tools to manage and operate various databases and data stream platforms in AWS Cloud and on-premises with an “infrastructure as code” mindset. We provide a range of data technologies running on both private and public cloud infrastructures, powering the world’s largest ticketing system and serving 400 million customers. Our platform connects passionate fans to the shows, events, and live performances they love. The pace here is fast, and the atmosphere is fun. It truly is a unique and rewarding environment.

RESPONSIBILITIES

• Responsible for the technical aspects of ensuring our Kafka/data streaming infrastructure is highly available, sustainable, performant, cost-effective, and usable.

• Work closely with different partnerships, such as software developers, PMO, operations leadership, architecture, chief engineers, security engineers, and PMO, to deliver a highly available, secure data streaming service.

• Collaborate with the Kafka team to design, build, and lead continuous improvement of the reliability and performance of existing data stream platforms.

• Participate in on-call duties and respond to critical events in a timely manner.

• Evaluate user demands, requirements, and growth of the data stream services, and provide solutions to meet departmental goals.

• Participate in and maintain the onboarding procedure, self-service tools, security hardening, and agnostic monitoring solutions for the existing platform. Define the success metrics and measure success.

• Promote data streaming services and provide consulting services to the engineering team to leverage the right technology for using our data streaming services.

• Practice and apply engineering principles in day-to-day work (Scrum and Agile).

• This position requires work on UK hours: 9am- 6pm GMT

QUALIFICATIONS

• 5+ years of experience designing, managing, operating, and scaling data streaming platforms such as Apache Kafka, Confluent Kafka, AWS Kinesis , RedPanda or RabbitMQ.  

• Expert understanding of Kafka internals and troubleshooting.

• 5+ years of experience with one of high-level programming language in a software engineering (Python, Ruby, Java, Django, or Go)

• 5+ years of experience with infrastructure automation and configuration management (Ansible, SaltStack, Terraform, Puppet, Chef ), can orchestrate and automate complex administrative tasks.

• Strong understanding of Linux OS and Networking in a distributed environment.

• Proficiency in git, git workflow and CI/CD pipeline. Experience of Crossplane, ArgoCD with Kubernete deployment will be a plus. 

• Strong expertise in designing and developing API based systems (REST) and integrations involving (REST/SOAP APIs, Pub/Sub and messaging systems)

• Demonstrated Agile/Scrum experience as part of a team.

Preferred Qualifications

• Graduate degree in Computer Science, Computer Engineering, or related fields

Who you are:

• You have a natural drive to learn new technologies, participate in PoCs, and provide the best data solutions to meet business requirements.

• You are passionate about technology, autonomous and proactive, able to work independently and as part of a team.

• You have a strong curiosity about linking technology to help businesses grow.

• You possess excellent written and verbal English communication skills.

• You are engineering-minded and motivated to remove repetitive manual tasks with automation.

• You have a strong background in datastore technologies.

• You are a fast learner.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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