The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Amherst is looking for an experienced Jira and Confluence administrator to work on long-term projects to enhance and maintain Jira Service Desks, Jira Software, JIRA Core, and Confluence spaces, and consult with business users to increase their efficiency and provide better customer service for both internal and external customers. This role is an excellent fit for a well-organized and self-motivated individual who is comfortable working in a fast-paced environment.
Job Responsibilities:
Coordinate with primary Jira Administrator to plan, schedule, implement and communicate Jira % Plug-in upgrades in accordance with established policies and procedures.
Creates custom projects in JIRA for complex workflows, reports, permission schemes etc. to meet business needs
Collaborates with stakeholders to gather requirements for new JIRA projects and enhancements looking for optimize and follow Atlassian recommend practices.
Provides ideas for using JIRA more efficiently to meet business needs
Provides formal and informal training to new JIRA users
Identifies, tests and provides recommendations for using new plugins to meet project requirements
Analyze, review, and document current functionality to determine potential areas of improvement.
Perform application and system administration tasks, including data backups and scheduled jobs.
Test new versions of the tools and plug-ins to ensure compatibility.
Maintain JIRA projects, workflows, permissions, and users while working in a JIRA Server 8.x environment.
Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
Communicate and share knowledge with internal and external contacts at all levels.
Manage multiple responsibilities with tight deadlines.
Required Skills & Experience:
5+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
Minimum of 4 years hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.
At least one Atlassian Certification
Expert level Atlassian tool administration knowledge on JIRA and Confluence.
Ability to write custom JQL (Jira Query Language)
Experience in insight configuration and CMDB
Experience in JSM and Portals configuration
Ability to construct custom dashboards using various filter types in JIRA, a must.
Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.
Ability to create and update custom workflows
Ability to create custom fields, reports using post functions.
Ability to test, recommend and install new plug-ins.
Ability to perform JIRA administration tasks.
Experience with a variety of JIRA and Confluence Plugins/Apps
Experience in performing Atlassian installations, migrations, and plugin installation preferred
Experience installing applications on VMs, monitoring performance, and tailing logs Microsoft Windows Server, preferred.
Microsoft SQL Server or MySQL Database administration skills are preferred.
LDAP integration experience.
Strong analytical skills.
Ability to work in a dynamic agile environment.
Must have strong work ethic with good time management skills.
Excellent verbal and written communication skills.
Position involves interfacing with internal customers.
Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
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