Seasonal Church Solutions Specialist | Remote

Overview:

Do you have a heart for serving others and a love for the Lord? Are you ready to create customer delight through inbound phone and email experiences? Lifeway is looking for Seasonal Church Solutions Specialists to support Lifeway Camps! 
  
In this role, you'll engage with youth and kids ministry leaders, with an emphasis on summer camp registrations. You'll respond to inquiries and resolve concerns related to camps registrations and payments via phone, email and online chat.  
  
Lifeway Camps brands include FUGE Camps, Student Life Camps, Student Life Kids Camps and CentriKid Camps. Click the links to learn more! 

Why Lifeway? 

This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. 

Learn more about our culture at team.lifeway.com/culture-code 

This is a seasonal Summer Camps role that is remotely based.

Dates of work are early March 2025 through late July 2025.
  

As a Church Solutions Specialist for Camps you will: 

• Build and maintain positive relationships with church customers and assist with summer camp registrations via phone, email, and chat
• Educate customers on Lifeway's various camps, locations and dates
• Provide customers with pricing, scheduling, and other applicable camp preparation information
• Promote and recommend additional or other resources, events and services based on the customer's specific needs
• Investigate, analyze and resolve customer inquiries related to camps; issue credits according to established guidelines
• Follow-up with customers regarding waiting lists, deposits and balances due for camp
• Stay up to date on changes to camps, such as location changes, church issues, etc. by using provided resources
• Demonstrate a servant's heart and a passion to serve others, Christ, and the Church 

• Live out Lifeway’s mission and values, showing deep commitment to Kingdom work 
• High school diploma or GED, required 
• 1 year customer service experience, preferred

• Actively attend an evangelical Christian church and serve/participate in church events or ministries, required 
• Past experience with Lifeway Camps, preferred 
• Intermediate computer skills, including ability to navigate product databases, data entry systems, internet search and online support tools 
• Experience with chat support software, preferred 

• Clear and effective written and verbal communication skills 
• Strong multi-tasking and organization skills