Business Operations Lead - Kato

About the Job

Position: Business Operations Lead (Full-Time)

Reporting to: CEO

Location: San Francisco (3+/week in person)

Company Overview 

Lenders are spending $58BN annually today on hiring humans to perform manual, repetitive work for servicing their loan portfolios. This spend is ineffective - humans are expensive and they make mistakes that lead to compliance fines.

At Kato, we are building an AI-powered loan servicing platform across all communication channels to redefine how loan servicing gets done. With Kato, servicing teams can consist of a single senior operations leader that is managing Kato’s AI agents and only reviewing cases that require escalation.

We are starting today with a compliance first Voice AI agent to automate outbound loan servicing calls, and are already working with customers in the credit card, auto, and SMB lending spaces.

Kato is founded by a team with deep operating expertise in financial services and software engineering:

• Pratik Risbud (CEO/Co-Founder): Former Investment Banker at Goldman Sachs and led Credit/Operations at Brex

• David Zhu (CTO/Co-Founder): Former Software Engineer at Google and Engineering Manager at Brex

Kato is backed by institutional capital from Pear VC and angel investors from top tech companies such as Brex, Bridge, and Square. We are looking for top talent to join our team and power our growth.

The Role

We are looking for a driven, high impact Business Operations Lead to join our team at this critical stage as we accelerate our growth and rapidly expand our customer base. This role offers a fast-paced, high-growth experience with exposure to every aspect of the company.

You will be responsible for driving mission-critical projects that directly contribute to the company's success. This includes leading and accelerating our top-of-funnel GTM strategy, conducting market research, and supporting fundraising efforts.

You will report directly into the CEO.

Key responsibilities

• Collaborate closely with leadership to define and execute strategies that maximize outreach and growth

• Build and manage top-of-funnel lead lists for potential customers and partners

• Prospect customers via LinkedIn, email, and cold calling to generate discovery calls

• Establish processes to track and continuously refine GTM efforts

• Develop and refine fundraising materials, including pitch decks and investor collateral

• Conduct market research (e.g. TAM analysis) to inform strategy and positioning

• Build and oversee critical company operational processes

Requirements

• Bachelor’s degree in Business or related field

• 1-2 years of professional experience, preferably in startups or consulting. Prior experience working at a startup in high-growth mode is preferred

• Strong communication and organizational skills

• Ability to work independently and adapt to changing priorities in a fast-paced environment

• Have an “owner’s mindset” with a strong bias for action

• Proficiency with common business tools, including Google Workspace (e.g. Google Docs, Google Sheets) and Microsoft Office (e.g. PowerPoint, Excel)

Why Join Us

• Work with founders that have built and scaled financial products for 9+ years

• Work with an innovative startup that is redefining how loan servicing is done

• You’ll have significant opportunities for career growth and development