At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.
The Role:
The Product Manager, AI, is responsible for building new AI-powered products and features to help our medspas succeed, and for streamlining our internal operations. The ideal candidate will be an exceptional problem solver, technically savvy, and deliver extremely high output. The candidate must be passionate about and experienced with large language models (though professional experience is not specifically required).
Please note: we’re open to hiring at a range of levels for this role and are instead focused on finding the right person. The salary range will be adjusted based on the level of the final hire (the current range reflects a Senior PM level).
What You’ll Do:
Develop new offerings powered by AI, such as automated front desk and back-office support
Uncover areas where AI agents can improve internal operations and give our team superpowers
For some projects, partner closely with design, data, and engineering to ship mature solutions; for others, ship agents or GPTs independently
In your first thirty days you will:
Take product ownership of our in-flight project to build an AI contact center.
Take inventory of our biggest operational opportunities, create a prioritized list of the top areas on which to focus, and deliver at least one efficiency gain through the use of AI.
In your first 90 days you will:
Make the AI contact center a resounding success - launched at scale to our provider base with at least 60%+ customer adoption, higher lead conversion, and high client/provider satisfaction. It is deployed across SMS, chatbot on websites, and voice.
Have delivered on several (3-5) of our highest leverage operational opportunities - driving a discernable shift to our staff to customer ratios.
Write a comprehensive product roadmap of customer and internal AI projects.
In your first year you will:
Fundamentally shift what it means to work with and at Moxie, infusing AI into almost everything we do.
We’re Looking For:
Exceptional problem solver with demonstrated experience using AI to solve problems
4+ years of experience as a product manager, ideally in SaaS context
Experience in a startup environment shipping iteratively
Track record of operating with urgency: you drive clarity and relentlessly unblock next steps
Experience with B2B, SMBs, aesthetics are pluses but not required
Experience with legal complexity and compliance a plus but not required
Why Join us?
Above all, we’re in this to empower small business owners to own and grow their businesses. If you succeed, Med Spas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains. If that speaks to you, speak to us.
We have much left to build. But given the market feedback we’re getting and our founding team’s company-building experience, we think we are writing the first chapters of a real success story.
Experience taking over as the growth leader building on early product-market fit. A role like this molds to its owner, but inevitably stretches and grows you as well.
Competitive salary and stock, and generous health/dental/vision coverage
At Moxie, we believe in creating a workplace where everyone feels valued and included. We encourage people of all backgrounds, experiences, and perspectives to apply to our jobs. If you require any accommodations to fully participate in the interview process, please let us know—we’re happy to assist.
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